Data Entry Clerk

We are seeking Transaction Processor Associate II professionals to support a high-volume administrative and processing environment in East Hartford CT. This is a hybrid role that combines transaction processing data entry and light customer support.

In this role you will work with programs that provide financial assistance (e.g. SNAP-related benefits) ensuring accurate processing of consumer information and maintaining high productivity and quality standards.

• Process and submit denial letters and eligibility-related documentation accurately and in compliance with procedures
• Perform data entry and screening of consumer information using multiple systems
• Maintain high standards for productivity accuracy and quality (QAP)
• Research analyze and update consumer records as needed
• Communicate with clients via written and verbal channels
• Provide support to the call center team during peak times (inbound inquiries)
• Accurately document all interactions and updates
• Ensure timely completion of tasks to meet contract deadlines
• Adhere to attendance compliance and workplace policies
• Contribute to a positive team environment and continuous improvement efforts

• High School Diploma or GED required
• Must meet at least two of the following:
  • Associates degree or higher
  • 6 months of call center or customer-facing experience
  • Experience processing eligibility or transactional data
• Typing speed of 40 WPM
• Strong attention to detail and accuracy
• Ability to work in a fast-paced structured environment

• Strong data entry and multi-system navigation skills
• Ability to prioritize tasks and meet production goals
• Analytical thinking and problem-solving ability
• Excellent communication and interpersonal skills
• Ability to work independently after training
• Flexibility and adaptability in a changing environment
• Professionalism and reliability with strong attendance

• Experience in public assistance programs (SNAP Medicaid etc.)
• Prior experience in high-volume processing or back-office operations
• Customer service experience handling sensitive or escalated situations

• Hybrid/onsite work model in East Hartford CT
• Standard 40-hour workweek
• Weekly time reporting
• Background check and drug screening required