Head of Innovative Devices Service Delivery

This is a full-time opportunity on a permanent basis. The role will be based in 10 South Colonnade Canary Wharf London E14 4PU.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible hybrid way of working with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role this can flex up to 12 days a month with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

Who are we

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices underpinned by science and research.

The Innovation and Compliance (I&C) group delivers public health impact world-leading research innovation and a unique proposition via an ambitious Science Strategy which balances innovation against sustainability and affordability. It is divided into four sub-groups: Innovation Accelerator and Regulatory Science Clinical Investigations and Trials Standards and Compliance and Innovative Devices.

The Innovative Devices function works to provide pre-market support and facilitates a smooth passage to market access. This is particularly aimed at innovative products across MedTech diagnostics and digital or where there is higher associated risk. The function will ensure that the UK has supply of new and advancing medical devices to include software as a medical device novel implantables and diagnostics and play a significant role in developing the new Regulatory Framework for Medical Devices including implementation and operation of specific services.

Whats the role

This role will lead service delivery within the Innovative Devices function to establish and oversee strategic programmes of work incorporating medical devices imaging and in vitro diagnostics across the MHRA and with external stakeholders to maximise the availability of safe and clinically useful diagnostics for patient benefit.

The role also involves engagement and development of partnerships with a range of stakeholders including cross-government departments the devolved governments professional bodies the NHS and industry to maximise the use of safe and effective diagnostic technologies for patient benefit.

Key responsibilities:

• To identify and articulate the implementation strategy for the delivery of the Innovative Devices services and programmes of work.

• Responsibility of externally facing innovative devices services related to MedTech policy regulations and advice.

• To oversee the execution of the strategy for the internal processes for innovative devices including systems tools quality management business planning financial reporting change management and project setup ensuring all activities meet the highest professional standards.

• To establish the governance of the services and lead on the establishment and operation of the services.

Who are we looking for

Oursuccessful candidatewill:

• Inspire colleagues by showing how their work benefits patients the public and stakeholders.

• Communicate complex information clearly and sensitively and use persuasion when necessary. The role requires promoting diversity inclusion and equal opportunity respecting differences and varied backgrounds.

• Ensure team members are accountable and empowered to make decisions innovate and challenge without fear of blame.

• Demonstrate self-awareness and encourage ongoing learning and development.

• Have experience in successfully managing and delivering programmes with budgets over 3 million is desirable.

Person Specification:

Method of assessment:AApplication TTest IInterview PPresentation

Behaviour Criteria:

• Leadership (A I P)
• Communicating & Influencing (A I P)

• Working Together (A I P)

Experience Criteria:

• Prior experience with developing service based implementation strategies and taking them into an operation context. (A)
• Extensive experience with leading and running a complex regulated service including the implementation of continuous improvement initiatives. (A)
• Have experience with communicating a vision direction plan and key performance measures to senior stakeholders. (A)
• Led a leadership team of at least 5 direct reports with a team to deliver against objectives and strategy. (A)

Technical Criteria:

• Minimum of bachelors degree in a medicine science engineering fields of study or equivalent experience developed through previous roles. (A)

• Service delivery and management qualifications preferred but not mandatory. Project management professional (PMP) certification with Six Sigma (minimum Green Belt) capability desired.(A)

If you would like to find out more about this fantastic opportunity please read our Job Description and Person Specification!

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The selection process:

We use the Civil Service Success Profiles to assess our candidatesfind out more here.

• Online application form including questions based on theBehaviour Experience and Technical Success Profiles.Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind and our Hiring Managers will not be able to access your CV when reviewing your application.

• Presentation to be prepared as part of your interview with further information being supplied when you reach this stage.

• Interview which can include questions based on theBehaviour Experience Technical and Strengths Success Profiles.

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allowsufficienttime. You can view the competencies for this role in the job description.

Use of AI in Job Applications

Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see ourcandidate guidancefor more information on appropriate and inappropriate use.

If you require any disability related adjustments at any point during the process please contact as soon as possible.

Closing date:28^th April 2026

Shortlisting date: from 29^th April 2026

Interview date:from 7^th May 2026

If you need assistance applying for this role or have any other questionsplease contact

Candidates will be subject to UK immigration requirements as well as Civil Service nationality information on whether you are able to apply is availablehere.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must completebasic personnel security standard checks.

Certain roles within the MHRA will require post holders to have vaccinations and in some circumstances routine health surveillance. These roles include:

• Laboratory-based roles working directly with known pathogens

• Maintenance roles particularly those required to work in laboratory settings

• Roles that involve visiting other establishments where vaccination is required

• Roles required to travel overseas where specific vaccination may be required.

Applicants who are successful at interview will be as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes including Tax-Free Childcare. Determine your eligibilityhere.

Individuals appointed on level transfer will retain their existing salary and are responsible for ensuring they fully understand the financial implications of any potential move and the impact (if any) on their terms. If an individual is in any doubt they should seek clarification before accepting a job offer.

Staff joining on promotion will receive up to a 10% increase of their current basic salary or the pay band minimum whichever is the greater.

The individual will not retain any allowances paid by the former department/Agency unless there are special circumstances such as a reserved right to those allowances on transfer.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries please contact.

In accordance with the Civil Service Commissioners Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointmenton the basis ofmerit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint you should firstly contact

If you are not satisfied with the response you receive you can contact the Civil Service Commission at:

Civil Service Commission

Room G/8

1Horse Guards Road

London

SW1A 2HQ