Technical Support Consultant

Trigent Software Private Limited

Job Location:

Noida - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Duties

Provides technical support via telephone and email and thoroughly logs all interactions in respective support cases
Will work night shifts IST
Validates and reports customer submitted product bug reports with
Educates customers on the use of Digital Marketing products
Assists in testing new and enhanced
Manages projects professionally and within stated
Fully owns cases in their name and contributes to success of global
Identifies trends and potential issues and quickly communicates with affected parties.
Support sustainable & scalable software solutions
Helps maintain accurate and complete product
Treat each case as an opportunity to delight customers despite factors outside control of consultant (such as product limitations or dependencies on third parties)
Weekend or holiday coverage required in rotation with
Assists in special projects and other duties assigned

Skills:

Must have Deep knowledge and understanding of HTML JavaScript Perl Web 2.0 and web
Knowledge of Internet/Digital Marketing concepts
Experience with SQL and database
Experience with data insertion and reporting APIs SOAP REST and PHP
Desirable to have experience using Solutions like Analytics Target Audience Manager Platform (AEP) or other web analytics and optimization tools in or out of the Marketing Cloud.
At least two years experience in a customer support environment preferably in a high enterprise tech setting
Excellent communication skills both written and verbal
Be a problem solver constantly identifying opportunities to improve processes and then
Ability to troubleshoot problems while ensuring customer satisfaction systematically and effectively within stated service level goals.
Extensive knowledge of MS Office email and how the Internet and websites work
Ability to troubleshoot problems while ensuring customer satisfaction systematically and effectively within stated service level goals.

Education:

Bachelors degree in computer science or related field
At least two years experience in a customer support environment preferably in a high enterprise tech setting
Excellent communication skills both written and verbal
Be a problem solver constantly identifying opportunities to improve processes and then
Extensive knowledge of MS Office email and how the Internet and websites work

Duties Provides technical support via telephone and email and thoroughly logs all interactions in respective support cases Will work night shifts IST Validates and reports customer submitted product bug reports with Educates customers on the use of Digital Marketing products Assists in testing new ...

Duties

Provides technical support via telephone and email and thoroughly logs all interactions in respective support cases
Will work night shifts IST
Validates and reports customer submitted product bug reports with
Educates customers on the use of Digital Marketing products
Assists in testing new and enhanced
Manages projects professionally and within stated
Fully owns cases in their name and contributes to success of global
Identifies trends and potential issues and quickly communicates with affected parties.
Support sustainable & scalable software solutions
Helps maintain accurate and complete product
Treat each case as an opportunity to delight customers despite factors outside control of consultant (such as product limitations or dependencies on third parties)
Weekend or holiday coverage required in rotation with
Assists in special projects and other duties assigned

Skills:

Must have Deep knowledge and understanding of HTML JavaScript Perl Web 2.0 and web
Knowledge of Internet/Digital Marketing concepts
Experience with SQL and database
Experience with data insertion and reporting APIs SOAP REST and PHP
Desirable to have experience using Solutions like Analytics Target Audience Manager Platform (AEP) or other web analytics and optimization tools in or out of the Marketing Cloud.
At least two years experience in a customer support environment preferably in a high enterprise tech setting
Excellent communication skills both written and verbal
Be a problem solver constantly identifying opportunities to improve processes and then
Ability to troubleshoot problems while ensuring customer satisfaction systematically and effectively within stated service level goals.
Extensive knowledge of MS Office email and how the Internet and websites work
Ability to troubleshoot problems while ensuring customer satisfaction systematically and effectively within stated service level goals.

Education:

Bachelors degree in computer science or related field
At least two years experience in a customer support environment preferably in a high enterprise tech setting
Excellent communication skills both written and verbal
Be a problem solver constantly identifying opportunities to improve processes and then
Extensive knowledge of MS Office email and how the Internet and websites work