SAP Concur Care Services Consultant

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Location: Dalian

Job Overview:

As a member of SAP Concur Shared Services team Care Services consultant takes essential role in the full lifecycle of fulfilling customers service requests and configuration change requests for Concur Expense and Invoice module. Care Services consultant is the trusted partner for our customers and functional expert for SAP Concur product & Services.

This position focuses more on the daily support of Japanese customers.

Responsibilities:

Establish and maintain a trusted relationship with customers and/or partners Japan market to achieve overall satisfaction with SAP Concur products and services.

Communicate and collaborate with internal teams as required.

Provide consultation services on customers and/or partners functional queries and fulfill configuration change request according Concur Care services scope.

Identify new business opportunities and share the information with relevant teams.

Communicate with customers on issues and questions related to the use of SAP Concur products (Expense Request Invoice etc.) and services. Review edit and finalize the communication of solutions to issues service requests and questions.

Act as escalation point to engage appropriate members within internal teams to assign tasks and discuss possible resolutions to more technical challenges.

Update important project and case information in Salesforce.

Actively engage in global Shared Services related initiatives.

Contribute to continuous service improvement for Concur Services.

Complete other activities and duties as needed.

Be aware of and comply with all corporate and organizational policies.

Qualification:

Chinese native speaker. Fluent in Japanese and English communication for both written and oral.

Deep understanding of Japanese business etiquette and communication styles.

BA/BS degree (or above) is mandatory.

Major in Computer Science finance or equivalence.

Minimum 3 years working experience. Project/Service experience with Japanese customers is mandatory.

Previous experience on Project functional consultant and/or Application Management Services consultant is preferred.

Experience in SAP Concur or SaaS is desired.

SAP Functional Skill (esp. FI CO MM) is preferred.

Proficient in Communication skill.

ITIL knowledge (certificate) is a plus.

Knowledge of AI (and/or Experience with AI-assisted service delivery) is a plus.

Experience with software development is a plus (not mandatory).

Strong understanding on project and services process.

Strong teamwork and customer service spirit

Strong learning agility

Strong analytic skills to analyze the historic case data and identify improvement opportunity (case volume reduction new business requirements etc.) for customer based on the trend.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 451514 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid