Global Cash Application Executive

Who are WebBeds

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.
Our Products range from a Retail Online platform Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.
WebBeds is a subsidiary of Web Travel Group (ASX: WEB) an ASX 200 listed company operating a global digital travel business.

What makes us stand out

• We are a wholesale global travel organization
• We have 1500 people speaking 50 languages in 120 cites across 50 countries
• We partner with over 430000 properties in more than 15000 destinations
• We work with more than 44000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

In this role you will :

To assist and support the Team Leader of the cash allocation function in WebBeds Shared Services Centre. To administer timely and accurate processing of customer receipts/remittances and resolution of allocation queries in accordance with SLAs with the European and rest of the world businesses including internal departments.

Key responsibilities

Upload customer receipts from SAP into customer accounts accurately and in a timely manner

Ensure remittance details are received in line with payments; proactively follow up with customers and/or Accounts Receivable where missing

Monitor and manage pending receipts to ensure timely allocation

Handle ticketing queues (Zendesk / transitioning to Freshdesk) including distribution and resolution of queries

Escalate complex allocation reconciliation or customer issues to the Global Cash Application Manager where required

Additional responsibilities:

Upload customer receipts for all overseas bank accounts using the Global Cash Application Power App

Log and manage customer queries liaising with customers and internal departments to resolve issues prior to the next billing cycle

Monitor assigned key accounts (e.g. top 50) and ensure allocations are completed promptly and accurately

Perform reconciliation of customer accounts and support prioritization as directed by senior management or credit control

Investigate and resolve allocation mismatches in a timely manner

Allocate and monitor payments/refunds to minimise outstanding balances on account (weekly review)

Monitor booking imports and perform corrections where required

Process imports and manual postings into the financial system

Support efforts to minimise unknown cash receipts through timely investigation and allocation

Assist with ERP-related support and testing activities

Perform intercompany allocations and resolve related issues

Post transactions to intercompany accounts where applicable

Prepare and submit required reports in line with deadlines

Support KPI reporting by maintaining accurate and timely data inputs

Build effective working relationships with Accounts Receivable customers and sales teams

Work within team priorities and workload allocation set by the Global Cash Application Manager

Take on additional tasks and project work as requested by senior management

The skills we would love to see in your suitcase!

Team working Skills with a can do approach

Advanced or intermediate Excel skills

Ability to prioritize workload to meet deadlines

High level of inputting accuracy

Strong relationship building and communication skills

Basic knowledge of principles and practices of the credit control team

Excellent written and spoken English and computer literate

Multi-Currency experience

Financial administrative background

Working before with different booking/accounting platform

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow influence & impact change
• Disruptive fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at - #LI-Hybrid