General Manager
Chesapeake, VA - USA
Job Summary
The General Manager is responsible for the overall operation of the hotel including hiring training budgeting sales guest satisfaction associate satisfaction owner satisfaction revenue management and timely reporting.
- Provide leadership to position the property to achieve objectives and revenue performance.
- Must actively participate in the hotels Sales & Marketing effort and assist with developing annual marketing plans.
- Provide leadership to the departments to achieve their goals and objectives.
- Consistently exceed revenue and guest expectations.
- Inspect the property on a regular basis and enforce the implementation of actions toward the safety comfort and cleanliness of the hotel and guest satisfaction.
- Ensure all associates are properly trained in their primary job functions. Instill safety and security at all times.
- Build morale and team spirit. Lead by example.
- Create a courteous friendly work environment.
- Ensure all associate practices comply with company and legal requirements.
- Coach mentor & train associates for promotion.
- Comply with and advise the staff of formal policies and procedures. Identify options and resolve issues. Initiate salary disciplinary or other staff-related actions in accordance with company policies. Alert regional management or corporate office of serious issues.
- Ability to manage change effectively.
- Other duties projects and tasks as assigned by associates manager.
- Must have three to five plus years of General Manager experience.
- Proven track record of meeting budgets understanding P&L statements and cost controls.
- Track record of promoting an atmosphere of teamwork.
- Ability to interact with others in an honest fair and respectful way.
- Maintain an open door policy.
- Excellent communication leadership problem solving skills and interpersonal skills.
- Must be well organized and be able to prioritize and process all required administrative documents to meet corporate or brand timelines.
- Computer proficiency to include Excel Word Outlook and a hotel brand software system.
- A degree in hotel or hospitality management a plus.
- CHA certification a plus.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
- Medical Dental Vision & 401 (k) with company match
- Voluntary Short Term & Long Term Disability Insurance
- Life & Accidental Death Insurance
- Hotel Discounts
- Paid Time Off
- Training and Development Opportunities and Much More!
Make the most of your extended stay at the newly renovated Residence Inn Chesapeake Greenbrier. We offer 121 pet-friendly suites that will feel just like home with separate living and sleeping areas and a full kitchenette. Our Chesapeake hotel also offers unique features such as a fitness center indoor pool Monday-Wednesday social hour free breakfast buffet daily complimentary local shuttle and complimentary Wi-Fi. Youll love our location close to Chesapeake attractions like the Norfolk Botanical Gardens Greenbrier Mall and MacArthur Center as well as corporate offices such as Anthem USAA and Verizon.
Required Experience:
Director
About Company
AT LTD Hospitality, hotel management and operations depends on our outstanding commitment to excellence. And our most valuable asset is our people.