GDS Tax ACR Staff EG RTR 1

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Job title Staff
Reports to Senior 3

Job purpose
This role supports the end-to-end Order to Cash (O2C) cycle focusing on transactional excellence automation and digital adoption across Customer Master Data Billing & Invoicing Collections and Cash Application. The position emphasizes accuracy control adherence and process digitalization while contributing to continuous improvement and client value realization.

Key Responsibilities
Perform accurate and timely processing of:
o Customer Master Data Management
o Sales Order Processing
o Customer Invoicing
o AR Collections
o Cash Application
Validate remittance data and ensure accurate application of receipts deductions and adjustments in ERP systems (e.g. Business Central SAP D365).
Support billing accuracy revenue recognition compliance and customer communication for dispute resolution.
Update trackers and dashboards to report progress status and KPIs for multi-country engagements.
Ensure compliance with internal controls SOX requirements and statutory audit guidelines.
Provide timely and comprehensive answers to clients queries

Digital & Analytical Enablement
Leverage AI-assisted reconciliation tools automation agents and Power BI dashboards for error reduction and faster turnaround.
Perform basic data validations and reconciliations using digital platforms and analytics tools.
Identify automation or process improvement opportunities to drive touchless processing and enhance customer experience.
Participate in process digitalization initiatives such as remittance OCR automated matching and exception prediction. Very good work organization initiative and commitment
Ability to work independently with minimal supervision
Must be motivated self-starter with excellent interpersonal skills
Exposure to customer credit management or dispute handling is a plus
Understanding of SOX controls and audit compliance
Experience in transition/migration projects is an added advantage

Collaboration & Governance
Liaise with internal finance operations and client teams to ensure smooth O2C process flow and query resolution.
Support process transition and documentation aligned to standardized templates and process SOPs.
Escalate delays or exceptions promptly to ensure adherence to SLAs and service quality metrics.

Functional & Technical Skills
Strong foundational understanding of the Order to Cash lifecycle with exposure in at least one of the areas:
o Customer Master Data
o Sales Order Entry & Fulfilment
o Billing & Invoicing
o Collections & Dunning
o Cash Application
Familiarity with process transition and documentation standards.
Basic accounting knowledge including revenue recognition reconciliations and posting logic.
Working knowledge of ERP platforms such as Business Central D365 SAP or Ariba.
Strong Excel and data analytics proficiency (pivot tables lookups formula automation).
Understanding of SOX controls audit compliance and internal reporting mechanisms.
Awareness of automation and AI tools (e.g. Power Automate Power BI Ai Agents UiPath) preferred.

Future-Ready & Behavioural Competencies
Digital Fluency: Ability to operate in a technology-enabled environment using data visualization and automation tools.
Analytical Mindset: Data-driven approach to problem solving reconciliation and exception handling.
Agility: Flexible and adaptive in managing process changes transition tasks and cross-domain learning.
Collaboration: Works effectively within a global virtual team structure.
Continuous Improvement: Contributes ideas for efficiency automation and standardization in service delivery.

Performance Metrics / KPIs
Accuracy and timeliness of processing
Compliance with SLAs and quality benchmarks
Automation adoption and exception reduction
Adherence to audit and control standards
Contribution to process improvement initiatives

Qualifications & Experience
Education: Bachelor of Science in Accountancy/Management Accounting (preferred) or related field
Experience: 1 5 years of relevant accounting or finance process experience preferably in Order to Cash or Accounts Receivable
Exposure to transition/migration projects and multi-country delivery is an added advantage.

Approved by:

Date approved:
Reviewed:

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