Supervisor, Customer Service, Sea Freight, Surabaya

Job Req Number: 112381
Time Type: Full Time
Work Location: Surabaya Jawa Timur

Job Descriptions:

1. Monitoring and ensure all inquiries are promptly replied and followed up by team member in timely manner avoiding reminders
2. Monitoring leading and maintain KPI and milestone achievement to be on the track
3. Review any incoming Invoice from Vendor side
4. Coordinate communication with Customer Carriers and Overseas offices
5. Responsible to provide quotations as requested by DSV Overseas
6. Monitoring WIP & ACR are properly input in Cargowise 1
7. Encourage team by being a good example to fully comply with rule and regulation set up by management
8. Perform intervention to solve if any trouble or irregularity case
9. Oversee to check and review profit & loss

Job Requirements:

1. Diploma / Bachelors Degree in any discipline but major in transportation supply chain and logistics is an advantage
2. Minimum 2-3 years experience in Sea Freight Staff position or minimum 2 years experience in Sea Freight Supervisor position
3. Good understanding of Sea Freight Business
4. Good understanding of Customs Clearance process & documentation
5. Dangerous Goods Regulation knowledge
6. Ability to multitask and manage multiple shipments simultaneously
7. Ability to negotiate with Carrier and suppliers
8. Fluent in English (written and spoken)

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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