Senior Manager, Services Delivery Partner Strategy

Toshiba Global Commerce Solutions is seeking a Senior Manager Services Delivery Partner Strategy to lead the commercial governance of our global service delivery partner ecosystem. This role is responsible for aligning partner selection pricing standards and performance management to drive improved gross profit reduce delivery variability and ensure consistent service outcomes across all transactions.

This leader will establish a scalable strategic partner frameworkreplacing ad hoc engagement models with disciplined economic governance and operational rigor.

Required Qualifications

• 12 years of experience in partner management services operations or field services strategy
• Strong commercial acumen with a focus on profitability and cost control
• Proven experience negotiating service rates and service level agreements (SLAs)
• Demonstrated ability to influence senior internal stakeholders and external partners
• Data-driven mindset with strong operational discipline and analytical capabilities

Preferred Qualifications

• Experience building partner ecosystems in global or multi-region environments
• Familiarity with emerging technologies such as RFID robotics or automation
• Background in services delivery models within retail POS or hardware/software environments

Key Responsibilities

Partner Strategy & Segmentation

• Evaluate and tier all service delivery partners
• Define and operationalize partner segmentation (Strategic Regional Specialty Tactical)
• Align partner capabilities to service lines and geographic needs
• Rationalize underperforming redundant or misaligned partner relationships

Commercial Governance & Pricing

• Develop and enforce partner pricing standards
• Establish cost transparency and rate benchmarking practices
• Align partner selection decisions to gross profit objectives
• Prevent margin erosion from uncontrolled subcontracting

Operational Alignment & Support

• Partner with Services Sales and Channel teams to ensure intentional strategic partner utilization
• Identify structural inefficiencies through reporting and analytics; recommend corrective action plans
• Build scalable partner models to support emerging markets (e.g. RFID robotics automation)
• Enable service delivery expansion across LATAM and Canada

Performance Management

• Drive accountability through regular partner performance reviews
• Establish KPIs SLAs and governance cadences to ensure consistent delivery outcomes

Additional Responsibilities

• Perform other duties as assigned

What Success Looks Like

• Improved gross margins across service delivery
• Reduced variability in partner performance and service outcomes
• Standardized partner pricing and engagement models
• A scalable transparent and high-performing partner ecosystem

ABOUT THE COMPANY

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical dental & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.

DIVERSITY EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)