Director, Vantage Platform, Customer Transformation
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Job Location:
Mississauga - Canada
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Req Id:428941
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
Become an integral part of our Customer Experience team where you will be at the forefront of shaping our customer journeys. You will build on Bells Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative customer-centric processes policies products and services while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
As part of our team you will be at the heart of our customer experiences.
Summary
We are embarking on a mission to redefine our customer experience by building a cutting-edge intelligent and personalized ecosystem. At the heart of this transformation is our data. We are looking for a visionary Data Leader and Architect to design and build our next-generation data foundation from the ground up.
This is a unique opportunity to shape the future of how we leverage data drive our personalization strategy and build a modern real-time data stack that will be the central nervous system of our company. If you are passionate about building cloud-native data platforms and want to make a significant impact we want to hear from you.
Key Responsibilities
Define the vision strategy and technical roadmap for a scalable real-time data platform that supports our Unified Data Foundation and Intelligence Layer.
Lead the hands-on design and implementation of our data architecture (including AI models and intelligence) on Google Cloud Platform (GCP) or other cloud vendors with a focus on real-time data ingestion processing enriching and consumption.
Architect robust and scalable data integration solutions to create a unified customer view by consolidating data from a variety of sources including Google CCaaS ServiceNow Salesforce (Marketing Cloud Sales Cloud) and our digital platforms (Website/App).
Build the data backbone to power our tools enabling context-aware customer interactions and intelligent workflows.
Implement a comprehensive data governance framework to ensure data quality security and discoverability across the organization.
Build and lead a high-performing team fostering a culture of innovation and engineering excellence.
Partner with internal and external stakeholders across vendors existing data teams and business teams to understand data needs and evangelize a data-driven culture.
Critical Qualifications
You have 10 years of experience in data engineering and/or data architecture with at least 3 years in a leadership or senior architect role.
You possess deep hands-on expertise with the Google Cloud Platform data stack including BigQuery Dataflow Pub/Sub Cloud Composer and Cloud Storage.
You have a demonstrated track record of designing and building large-scale cloud-native data platforms that are real-time reliable and scalable.
You have strong experience in integrating data from various SaaS platforms (e.g. Salesforce ServiceNow) and enterprise systems.
You are proficient with big data technologies (e.g. Spark Flink Kafka) and modern data warehousing concepts (ex. LakeHouse).
You have practical experience implementing data governance data quality and data cataloging solutions.
You can translate business requirements into a technical vision and long-term data strategy.
You have excellent communication skills and can effectively collaborate with both technical and non-technical audiences.
Preferred Qualifications
Experience building data platforms for personalization engines.
Familiarity with Contact Center as a Service (CCaaS) platforms.
Experience with Infrastructure as Code (e.g. Terraform).
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Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Mississauga
Canada : Ontario : Toronto
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 04/24/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements.If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback formor visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Mississauga
Bellone of Canadas Top 100 Employers.
Required Experience:
Director
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
