Senior IT & Systems Manager

We are looking for a technically sharp and operationally minded Senior IT & Systems Manager to own our firms technology ecosystem across all global offices. This role is the bridge between our people and the tools they use every day ensuring every software platform is deployed adopted maintained and secured across a multi-regional organization. You will be the go-to leader for technology infrastructure software onboarding systems health and cybersecurity compliance firmwide.

Software Integration & User Onboarding

• Lead the evaluation implementation and integration of all firm-wide software platforms and collaboration tools
• Design and deliver onboarding programs that get new users up and running quickly on all systems across all offices and time zones
• Serve as the primary point of contact for software vendors managing licenses contracts renewals and support escalations
• Build and maintain user guides training materials and internal documentation for all platforms
• Partner with department leads to identify technology gaps and recommend solutions that improve workflow and productivity

Systems Maintenance & Uptime

• Own the health performance and reliability of all firm systems servers networks cloud environments and software platforms
• Establish and enforce a proactive maintenance schedule including patches updates version upgrades and system audits across all global locations
• Ensure all software is kept current and compatible across the firms international offices accounting for regional infrastructure differences
• Monitor system performance and quickly resolve outages slowdowns or integration failures
• Manage IT infrastructure relationships with hosting providers cloud platforms and hardware vendors

Cybersecurity & Compliance

• Develop and enforce firmwide cybersecurity policies access controls and data protection protocols
• Conduct regular security audits and vulnerability assessments across all systems and offices
• Lead the firms response to security incidents breaches or threats
• Ensure compliance with applicable data privacy regulations across all regions of operation
• Implement multi-factor authentication endpoint protection and secure remote access protocols across the global workforce
• Train staff on cybersecurity best practices and phishing awareness

International Coordination

• Coordinate technology operations across all domestic and international offices ensuring consistent systems tools and security standards regardless of location
• Manage time zone differences and regional infrastructure challenges to maintain seamless global connectivity

Internal Collaboration

• Report to senior leadership on system health security posture technology roadmap and IT budget
• Collaborate with HR on new hire technology onboarding and offboarding processes
• Work with department heads to understand evolving software needs and prioritize technology investments accordingly

What Youll Bring

• 710 years of experience in IT management systems integration or technology operations preferably within an architecture engineering or construction firm
• Strong working knowledge of network infrastructure cloud platforms (Microsoft 365 Azure AWS) and endpoint management
• Proven cybersecurity experience including policy development incident response and compliance management
• Experience supporting multi-office or international organizations across different time zones and regulatory environments
• Excellent communication skills able to translate technical issues into plain language for non-technical staff and leadership
• Self-starter who can manage multiple priorities independently in a fast-paced project-driven environment