Field Services Support

Job Title: Field Services Support

Location: Pleasant IA

Duration: 8 months

Key Responsibilities:

Technical Systems Support Provide installation imaging configuration and maintenance for PCs servers switches security systems cameras wireless systems VoIP/phone systems kiosks OffNet systems email II TV systems and related technologies.

Troubleshoot and resolve technical issues involving PCs switches wireless equipment PDAs and safety/security devices.

Perform hardware replacements cabling fiber optic work wireless deployment switch maintenance and fiber management.

Support door controls security cameras recording systems and safety equipment technologies.

Maintain accurate device and inventory records.

Collaborate with the ITS4 on system operations maintenance and complex issue resolution.

Operations & Help Desk

Serve as the primary technical contact for MPCF users regarding hardware and software issues.

Provide highquality customer service to staff incarcerated individuals and critical stakeholders.

Create monitor and complete work orders; perform rootcause analysis and implement solutions.

Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements.

Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions.

Assist in operational issue resolution while ensuring compliance with DoIT DOC and MPCF policies.

Project Planning & Implementation

Partner with the Associate Warden of Administration and ITS4 to gather requirements plan test and implement technology projects.

Support projects involving servers databases switches applications new technologies hardware configurations and systems upgrades.

Apply technical competencies and industry best practices to optimize operational efficiency and productivity.

General Expectations

Graduation from a four-year college or university

Demonstrate working knowledge of computers networking wireless fiber optics security hardware recording systems safety systems phone systems and related communication technologies.

Collaborate effectively with facility leadership coworkers end users and external partners.

Ensure adherence to all security regulations lifesafety guidelines and compliance standards.

Conduct data analysis to understand operational needs and implement practical solutions.

Participate in training to remain current with emerging technologies.

Move install and configure computer hardware as required.

Required Skills:

Experience with installingimagingconfiguration and maintenance for PCsserversswitchessecurity systemscameraswireless systemsVoIP/phonesystemskiosksOffNet systemsemailII TV systemsand related with troubleshooting and resolving technical issues involving PCsswitcheswireless equipmentPDAsand safety/security devicesAbility to Perform hardware replacementscablingfiber optic workwireless deploymentswitch maintenanceand fiber to Support door controlssecurity camerasrecording systemsand safety equipment technologiesMaintain accurate device and inventory to Provide high quality customer service to staffincarcerated individualsand critical to Createmonitorand complete work orders; perform root cause analysis and implement with Setting up new user computer accounts and ensure appropriate access levels based on work location and security from a four-year college or university