Job Description Summary

Job Description

Roles and Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts Provide both service agreement and time and material program management Assist in sales campaigns for new contracts and proposals Assure timely resolution of customer issues and customer satisfaction for assigned contracts Interact with members of the customer service parts & transactional services field service repair service and/or other teams Function as liaison between internal organizations and customers for assigned contracts
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own -depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Required Qualifications

• Advanced experience in the Services & Customer Contract Management.
• Bachelors degree from an accredited university or college
• Must be fluent in English
• Strong oral and written communication skills.

Desired Characteristics

• Demonstrated ability to analyze and resolve problems. Ability to document plan market and execute programs. Established project management skills.
• Portuguese Language - Preferable
• Powermax Experience

Additional Information