Application Support Engineer

Job Description

Dublin- 3 Days a Week and we have 3 Positions.
Must have skills:
Excellent communication
Application support Background
Unix / Linux
SQL : Postgres SQL SQL
ITSM : Change Incident service ticket Workorders
Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
Monitoring : Splunk Dynatrace alert monitoring Alert creation
Application Support Experience in the Card Payment Industry or Banking Sector
PCF Pivotal Cloud foundry
Good to have skills :
Monitoring / Observability : Splunk / Dynatrace alert ( C1 - Dashboard creation B3 - Alert creation B2 - Alert Monitoring ). Detailed JD at the bottom of the email.
AWS ( EC2 CloudWatch Lambda )
Automation : automation using XLR/ shell scripting/ ansible/ python ( Anyone)

Work Orders - Resolve Work orders in form of Business/functional queries ad hoc testing verification and validation etc. from regional product team and customer support teams.

Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues.

Incident Resolution - Review and resolve the Incidents arising from operation Command Center Alerts

Alerts from Enterprise Monitoring Operations (EM Operations).

Traffic Routing perform traffic routing in support of infrastructure maintenance

Raise new change tickets and arrange for approvals including CAB approvals

Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps

Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window

Root Cause Analysis in detail for High severity Incidents and act on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.

Supporting the UAT testing by the Product team and regional customer support team.

Configuring application/artifacts and supporting the new customer onboarding to the platform

Testing the newly on boarded customers file processing and reports delivery

Review and approve change tickets.

Work with customers on ad-hoc queries

Tools Used:

Remedy Ticketing Tool

Rally (For Story and Bug Tracking)

Splunk and Dynatrace for Monitoring

WinSCP (file movement/ validation)

CyberArk/Putty

Toad Querying Tool for DB

Mandatory Skills: SRE Operations .

Experience: 5-8 Years .