• Greets guests operates the switchboard manages business couriers and mailings coordinates and hosts meetings showroom tours industry networking sessions and workshops.

• Ensures shared spaces are client ready and maintains the design library and office supplies.

• Creates a welcoming experience for clients visiting COIs showroom with a dedication to customer experience.

• Provides information and service in an efficient and hospitable manner that optimizes both internal and external customer satisfaction

• Works cooperatively with team members to achieve annual sales goals and business objectives preparing timely sales packages

• Attends sales team and customer meetings as required

• Ensures documentation standards are maintained on all account activities with a customer first service level following processes and procedures.

• Serves walk in clients demonstrating the showroom product offering.

• Assists walk in clients by specifying product pricing product research sourcing new products sample packages and technical order information including custom requirements.

• Works with manufacturers to obtain lead times contracts discounts and pricing for order quotes.

• Communicates with clients in regard to pricing and lead times.

• Works with manufacturers regarding changes to orders regarding product specification.

• Initiates the service quote requests for deliveries of small walk in orders

• Ensures a responsible close of sale by obtaining signed sales orders terms and conditions collecting client purchase orders and deposits

• Verify product numbers contract numbers finishes and pricing to prepare proposal for order entry.

• Enter orders into business system (CORE) and forwards to the operations department.

• Reviews and proofs order for basic information (ship to bill to contract number etc.) for accuracy and completeness.

• Responds to customer requests and determines scope of work; defines installation requirements based on customers request

• Arranges loaner product for customer trial

• Provides clarification and answers for customers questions regarding quotation or order issues

• Assists with resolving any acknowledgement discrepancies with vendor

• Ensures customer first standards of performance are met for all customer work activities

• 1 years experience in project coordination customer service technical administrative role interior design or sales coordination

• Experience in commercial office furniture is an asset

• Excellent professional interpersonal skills both oral and written proven ability to work collaboratively with internal and external customers and outsourced providers.

• Requires excellent word processing skills basic Excel and PowerPoint knowledge with a comfort for learning internal quoting systems.

• Action orientated well organized with solid communication skills capable of influencing others to affect successful outcomes.

• Strong business acumen which includes judgement and the ability to manage human financial and information resources effectively

• Must be detail orientated with problem solving abilities

• Must be an organized self-starter with the ability to work under pressure managing multiple tasks.

• Ability to quickly gain extensive knowledge and understanding of COI its products services business operations as well as its industry

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