Glide – Relaunch USA Returnship Technology Operations Analyst

Program Overview

Glide Relaunch USA is a tenweek returntowork program for professionals returning after a current career break of at least two years. Youll step into a role reserved for a Glide fellow spending the majority of your time on rolealigned work and receiving weekly program support that includes skills refresh alumni engagement and networking opportunity.

Participants who meet performance expectations may be considered for fulltime benefitseligible roles immediately after the program. For details on Wells Fargo benefits visit Benefits - Our next big investment is in you. Wells Fargo.

Program Expectations

• Must be able to commit to the full tenweek program from June 24-August 28
• Fulltime employment decisions based on program performance will be made immediately following the returnship with employment beginning September 4 without a break in service

About this role:

Wells Fargo is seeking Technology Operations Analyst for our Glide Relaunch USA returnship for the Technology business division in the Platform Frontline Support Transmissions group.

• Learn more about our business divisions at Business Divisions Wells Fargo.

In this role you may:

• Provide frontline technical support for secure file transmissions between Wells Fargo and internal/external customers via phone and ticketing systems
• Monitor analyze and escalate issues using alerts metrics event monitors and change records
• Evaluate and research tactical technology issues; recommend effective resolutions
• Coordinate with cross-functional technical teams to assess system health and troubleshoot incidents
• Minimize business impact from application and infrastructure outages
• Develop an understanding of business processes to assess technology event impact
• Participate in operational initiatives and identify opportunities for process and service improvements
• Communicate clearly with internal partners stakeholders and functional teams

Required Qualifications:

• 2 years of Technology Operations experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• Rejoining the workforce after taking a current break from your professional career of at least 2 years

Desired Qualifications:

• 2 years of experience supporting secure file transmissions
• 2 years of experience with transmission protocols such as SFTP HTTPS and FTPS
• 2 years of experience troubleshooting user connectivity and access issues
• Experience with ServiceNow for incident problem or request management
• Proficiency with Microsoft Office tools including Outlook Excel and Word

Position Locations:

• 2600 S Price Rd CHANDLER AZ 85286
• 1525 W W T Harris Blvd CHARLOTTE NC 28262
• 401 Las Colinas Blvd W IRVING TX 75039

Job Expectations:

• This position offers a hybrid inoffice work schedule
• This position is not eligible for visa sponsorship now or in the future
• This role supports a 24/7 operation
  • During the 10week returnship the schedule will be MondayFriday 40 hours per week regular business hours- 8hrs/day.
  • Postreturnship offer would require working one weekend day as part of the regular schedule with either four days a week (10hr shifts) or 5 days week (8hr shifts). Coverage is from 7am- 7pm Eastern- may work 8hr shift earlier or later pending schedule.

Pay Range:*

• $26.45 /Hour

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.