Campus Visits Coordinator

The Office of Admissions at Iowa State University is seeking a Campus Visits Coordinator to help deliver an engaging and high-quality experience for prospective students and their families. Reporting to the Assistant Director of Campus Visits this role serves as a central point of coordination for daily visit operations and guest relations at the Soults Family Visitor Center. The successful candidate will play a key role in shaping first impressions of the university by providing exceptional customer service coordinating visit logistics and collaborating with campus partners to ensure a seamless and welcoming experience for more than 30000 annual visitors.

Key Responsibilities:

• Coordinate and manage the full spectrum of campus visit programming including check-in welcome/greeting tours enrollment presentations meals and academic meetings
• Facilitate campus visit scheduling and oversee all pre- and post-visit communications
• Serve as the primary point of contact for prospective students and guests delivering exceptional customer service in person by phone and via email
• Act as the lead guest relations representative at the Soults Family Visitor Center ensuring a positive and welcoming environment
• Deliver enrollment presentations and campus tours and provide guidance to prospective students and families during their visit
• Collaborate with faculty academic advisors college representatives admissions staff student affairs and facilities teams to coordinate daily visit experiences
• Manage and maintain the campus visit database including updates programming and data accuracy
• Serve as the primary liaison for guest relations inquiries and communications
• Support and execute large-scale visit programs including open houses and admitted student events
• Coordinate and assist with group visit programs and special visit requests
• Assist with New Student Programs including Orientation and Destination Iowa State
• Stay current on university programs policies and procedures through regular engagement with academic and student affairs partners
• Assist in training scheduling and supporting student staff including office assistants and approximately 50 student tour guides
• Monitor daily operations to ensure efficiency organization and a high level of service delivery
• Continuously evaluate and improve visit programs customer service practices and recruitment strategies