Service Engineer

Job Role Description

Job Purpose

Apply a technical broad and deep knowledge base and customer understanding across functional Service areas and/or units (eg. Onsite or workshop repairs)

Key Activities

• Disassemble inspect trouble shoot repair and replace part and re-assemble pumps pump systems and accessories in a field service and/or shop environment.
• Identify the root cause of mechanical electrical and systematic failures.
• Provide advice to customers at pump and system/application level.
• Carry out risk assessment before each job.
• Maintain and operate machinery for tools (drill press lathe and mills).
• Conduct pump hydraulic tests energy checks.
• Pass on customer leads to sales.
• Prepare quotes for out-of-warranty repairs.
• Assist leaders by identifying and providing solutions to service and warranty concerns.
• Write service / FAS reports.

Collaboration Partners

Sales Regions

Preferred Education

Associates Degree or equivalent work experience

Critical Knowledge and Experience

• Industry market and business environment
• Experience driving well-defined processes within the service environment.
• Ability to lead minor processes or projects.
• Ability to lead a well-defined business process within the service environment.
• Most likely to have 5 years of relevant work experience before entering level besides formal education.
• Technical functional and professional
• Ability influence others and follow processes.
• Some experience supporting key business initiatives.
• Knowledge of best practices and relevant practices systems in the service environment.

Position Specific Skills

• Technical education knowledge of electrical/mechanical engineering
• 5 years of work experience in the industry or comparable environment
• Experience with pump technologySAP experience preferredAbility to participate in work with processes or projects within the service environment

Posting Reporting & Work Relations

Acts as a trusted advisor internally (Delivery Support Service Sales Sales PUs etc.) and externally (End users Customers; ASPs

Success Criteria

• Number of Leads
• Customer Satisfaction
• Response time on works and reports.
• FAS input accuracyLTI & hazard observation