Manager-Technology (Servicenow development)

Key Responsibilities:

• Own the overall roadmap and execution for ServiceNow projects ensuring project is executed on time with quality

• Lead the design implementation and support of scalable ServiceNow solutions and workflows. Oversee ServiceNow custom development scripting debugging troubleshooting and high-availability deployments. Ensure robust workflow management business rules and ServiceNow best practices are adhered to

• Drive DevOps and automation practices including Git version control CI/CD pipelines and integration of microservices with Kubernetes

• Optimize performance scalability and security of ServiceNow environments

• Serve as the escalation point for critical incidents troubleshooting problem resolution and platform debugging

• Mentor manage and grow a high-performing team of ServiceNow developers administrators and support professionals

• Partner with business IT and vendor stakeholders to align ServiceNow delivery with strategic objectives

• Effective project management thru KPIs

• Stay up-to-date with emerging ServiceNow features and technology trends including big data integrations

• Foster a culture of innovation continuous improvement and collaboration across cross-functional teams bringing in a culture of ownership and accountability. Build a collaborative and inclusive work environment to attract and retain top talent.

• Communicate effectively with executive leadership providing regular updates on project progress risks and opportunities.

Qualifications:

• Bachelors degree in computer science Information Technology or a related field (Masters degree preferred).

• 12 years of experience in software development with at least 3 years in a leadership role managing ServiceNow development and support programs.

• In-depth understanding of ServiceNow modules: ITSM ITOM CSM FSM Business Rules and IntegrationHub

• Strong development skills in Java and JavaScript

• Experience with DevOps implementation Git CI/CD pipelines automation and container orchestration (Kubernetes)

• Microservices architecture: design and deployment experience in distributed systems

• Proficiency in Unix Shell Scripting for systems integration and automation

• Familiarity with Apache Spark and its integration for analytics/data pipelines is a plus

• Demonstrated leadership managing teams driving delivery and guiding technical strategy

• Strong stakeholder engagement communication and influencing abilities

• ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA CTA.) strongly preferred

Additional certifications in DevOps Java Kubernetes or related technologies are a plus

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.