Business Manager

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our collaborative team at Thermo Fisher Scientific as a Business Manager where youll contribute to client relationships and business growth within our Pharma Services Group. Youll serve as the primary liaison between clients and our organization developing and managing strategic business relationships while ensuring exceptional service delivery client satisfaction revenue growth and contract compliance. Combining technical expertise and commercial understanding youll identify and implement solutions that create mutual success for both our clients and organization.

Key Responsibilities

• Acts as the internal client advocate and leader of the business at the site balancing and driving both the clients and Patheons requirements and as escalation point for customer.
• Identifies new business opportunities with existing customers and partners with Sales to assess and implement these.
• Ensures that expected service levels are being provided and that required planning and technical information is being exchanged appropriately between organizations.
• Ensures client and company are operating in compliance with MSA (Manufacturing Supply Agreement).
• Prepares and submits commercial services proposals to customers. Completes commercial assessments and generates and negotiates quotations for technical changes and in response to customer requests for additional services.
• Facilitates effective internal communication of new project requirements coordinates and manages customer site visits and promotes company and site capabilities.
• Partners with PMO and Technology Transfer project managers to assume control of tech transfer projects upon validation and ensure 100% on-time launches.
• Assesses ongoing business and provides technical solutions to the client to address process robustness or business challenges.
• Ensures clients forecasts are represented accurately in S&OP process; assists in development of annual commercial revenue budget.
• Ensures cGMP is applied in work area and follows cGMP in all areas.

REQUIREMENTS:
Advanced Degree plus 3 years of experience or Bachelors Degree plus 5 years of experience in pharmaceutical industry or contract manufacturing organization (CMO/CDMO)
Preferred Fields of Study: Science Engineering Business Finance or related field
Demonstrated success in account management project management sales or marketing with client-facing responsibilities.
Understanding of GMP requirements and pharmaceutical manufacturing processes
Demonstrated experience with quoting budgeting forecasting and financial analysis

Negotiation and resolution skills
Excellent communication and presentation abilities with proven relationship-building capabilities
Ability to work with stakeholders and build consensus across multiple functions
Strong analytical and problem-solving skills with attention to detail
Proficiency in MS Office applications (Excel PowerPoint Word) - Salesforce knowledge is considered a plus
Experience managing multiple complex projects simultaneously. Equivalent combinations of education training and relevant work experience may be considered.
Fluent English required