Workforce Operations Supervisor (816110)

Program Oversight & Compliance

• Monitor analyze and evaluate the quality of services to ensure alignment with WIOA law Statement of Work and attainment of performance goals.
• Conduct regular file reviews case note checks and activity code monitoring to ensure compliance.
• Review SCWOS and other reports weekly to identify trends correct issues and ensure timely documentation.
• Assist the Operations Manager and Project Director with performance reports audits and board updates.
• Maintain a minimum of 95% compliance on file reviews and ensure corrective actions are completed within established timelines.

Staff Supervision & Development

• Supervise and coach Career Advisors across two centers.
• Conduct one-on-one check-ins team meetings and staff evaluations focused on performance and professional growth.
• Support the creation and implementation of individual learning plans for staff and ensure ongoing professional development.
• Foster strong collaboration between Career Services and Business Solutions teams to connect job-ready participants with work-based learning opportunities (OJT WEX Transitional Jobs).
• Model servant leadership by mentoring cross-training and empowering staff to innovate and problem-solve.

Direct Service Participant Case Management

• Carry a small caseload of WIOA participants to maintain first-hand knowledge of service delivery.
• Provide individualized career counseling assessment and employment planning.
• Document participant progress income verification MSGs and credentials in compliance with WIOA requirements.
• Review and approve participant requests (supportive services training packets vouchers).
• Demonstrate strong strategies for engaging and re-engaging customers overcoming barriers and ensuring participants achieve employment goals.

Community Engagement & Partnership

• Build and maintain professional relationships with training providers mandated partners employers and community agencies.
• Represent SC Works and Equus at partner meetings community events and stakeholder sessions.
• Ensure staff and participants are informed about available community services and referrals.
• Promote equitable access to services ensuring all customers including those with disabilities or barriers receive high-quality support.

Leadership & Operations

• Maintain strong communication with leadership board staff and community partners.
• Create and maintain operational procedures ensuring consistent high-quality service delivery.
• Support customer satisfaction by promptly addressing concerns with documented action plans.
• Use SCWOS dashboards and internal reports to identify performance trends and implement corrective actions.
• Promote a positive inclusive culture that values professionalism respect accessibility and customer service.

Qualifications :

• Bachelors degree in workforce development business social work psychology human services or related field (masters preferred).
• 35 years of workforce development social services or program management experience.
• Supervisory or leadership experience with a focus on performance and outcomes.
• Strong knowledge of WIOA program guidelines case management principles and performance measures.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Excellent communication organization and problem-solving skills.
• Proficiency with data management systems SCWOS (or similar case management system) and Microsoft Office Suite.
• Knowledge of local workforce needs resources and employer engagement strategies.
• Occasional evenings or weekends may be required; regional travel as needed.
• This is considered a driving position and as such your drivers license must be in good standing and you must have proof of valid automobile insurance.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Good Driving Record

Salary $52000 yr

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.

Remote Work :

No

Employment Type :

Full-time