ESSENTIAL JOB FUNCTIONS:

1. Serves as the primary point of contact for patients
2. Greets patients in a polite prompt helpful and professional manner and provides any necessary instructions/directions
3. Answers screens and forwards incoming calls in a courteous and professional manner
4. Records messages and forwards to proper personnel. Provides basic and accurate information in-person and/or electronically (e.g. phone email etc.)
5. Schedules coordinates and reschedules patient appointments as needed including return/follow-up visits consultations and referrals
6. Maintains and updates scheduling information on provider schedules to ensure that patients are scheduled accurately
7. Works in conjunction with nurses and providers to accommodate scheduling requests
8. Compiles processes and maintains medical records of all clinic patients in a manner consistent with medical administrative ethical legal and regulatory requirements
9. Reviews all patient forms for accuracy and completion according to office policies
10. Scans patient results forms information etc. into the electronic system accurately in accordance with established clinic procedures
11. Accurately obtain and verify patient health insurance information and ensure eligibility and proper billing
12. Collects and process patient copays and deductibles accurately at the time of service in accordance with clinic policies
13. Follows opening and closing procedures according to clinic guidelines
14. Maintains a clean organized and sanitary front desk and waiting area to ensure a safe professional and welcoming environment for patients and staff
15. Monitor and maintain front office equipment to ensure proper functionality and promptly report or resolve any issues
16. Floats to other Rural Health Clinics as needed
17. Performs other duties as assigned.

• Strong written and verbal communication skills
• Ability to read and write effectively
• Ability to multitask and manage time effectively when completing several tasks at once
• Strong organizational skills
• Maintain confidentiality of patient and company information
• Strong customer service skills
• Familiar with medical terminology
• Proficient with computers and ability to learn computer software

• Ability to remain in a stationary position for long periods of time at a desk and working on a computer
• Frequent use of hands wrists and fingers to operate a computer keyboard mouse telephone and order office equipment
• Occasionally move about the office/facility to access file cabinets office machinery other departments etc.
• Frequently position self such as bending stooping reaching kneeling or twisting to maintain files retrieve files or office supplies etc.
• Ability to communicate information accurately so others will understand
• Ability to hear and respond to telephone calls alarms and normal office conversations
• Visual acuity sufficient to read printed documents computer screens and handwritten materials
• Frequently move lift push or pull boxes equipment files etc. weighing up to 20 pounds across the office for various needs.
• Occasionally assist patients such as pushing pulling transferring etc. up to 50 lbs.