Supervisor Guest House – Reinhart Guest House

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours:

Work Shift:

Supervisor Guest Services Evelyn D. Reinhart Guest House

Primary Function/General Purpose of Position

Under general supervision the Supervisor Guest House will manage the day-to-day operations and upkeep of the guest house achieving the optimum standards of hospitality service to our guests in a manner consistent with the Bon Secours Mercy Healths (BSMH) mission philosophies and policies. The Supervisor Guest House will maintain primary interface with guests volunteers and other house staff.

Essential Job Functions

• Processes reservations and referrals for all incoming guests; makes and adjusts room assignments to ensure effective operation of the guest house and optimal services for families.

• Assists with check in and check procedures to include explanation and clarification of policies and procedures and orientation tours.

• Develops and coordinates implementation of new or modified programs and services that support guest house families.

• Responsible for hiring training and management of four guest house assistants.

• Serves as internal and external liaison and provides problem resolution for guest services issues.

• Assure timely communication with guests regarding changes in schedules and/or activities.

• Maintains on-call status.

• Assists in coordination of Evelyn D. Reinhart Guest House public relations (PR) fund raisers and marketing efforts.

• Develops training and procedural manuals and newsletters as appropriate.

• Partner with the Foundation to support philanthropic operations including accurate tracking and reporting of donation revenue adherence to established cash handling processes support of donor stewardship efforts and identification of grateful patients and families.

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support American Heart Association (required)

Education

Bachelors Hospitality Management Human Services or related field (required)

Work Experience

3 years experience in progressively responsible management preferably in one key area of hotel management (required)

Experience with event planning and supporting the planning of fundraising activities (preferred)

Experience working with diverse populations or cross-cultural competence (preferred)

Experience creating and maintaining administrative decisions recordkeeping systems and procedures (preferred)

Training

None

Skills

Computer Skills

Writing Skills

Budgeting & Financial Acumen

Evaluate employee performance

Analyzing data or information

Scheduling

Fund Raising

Attention to detail

Acceptance of authority

Critical thinking

Communication with family members

Teamwork

Conflict resolution

Active listening

Relationship building

Ability to use personal computers and related software applications including the ability to create compose and edit written materials in normal business media and social media.

Knowledge of supplies equipment and/or services ordering and inventory control

Bon Secours is an equal opportunity employer.

As a Bon Secours associate youre part of a Mission that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer

• Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)

• Medical dental vision prescription coverage HSA/FSA options life insurances mental health resources and discounts

• Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders

• Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .