IT Support Engineer

Are you an avid learner Keen to grow your talent in an IT role We are hiring an IT Support Engineer to be a core member of the Group IT team. You will be responsible for delivering high-quality on-site support and ensuring the smooth operation of workplace technology in the Amsterdam office.

In this role you will take a modern approach to IT support leveraging Artificial Intelligence tools to enhance efficiency improve service quality and drive continuous innovation. This includes using AI to accelerate diagnostics enrich documentation automate tasks and support the Groups digital transformation particularly the migration of users to platforms such as SharePoint Online. The role also includes dedicated support for VIP shareholders and clear communication with local teams. 

What youll do

• Provide responsive on-site support for hardware software peripherals and mobile devices to minimise disruption
• Log prioritise and resolve incidents and requests in line with ITIL processes
• Manage Joiner/Mover/Leaver processes including device preparation configuration internal moves and secure offboarding
• Deliver IT induction sessions and ensure new joiners have the required system access
• Maintain asset inventories and manage the full lifecycle of IT equipment. 

What we offer

• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications level of experiences and skills profile
• Wellbeing: additional social benefits 
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such we are open to conversations with employees related to setting up flexible working arrangements.

Qualifications :

• ITIL Foundation certification preferred
• Microsoft certifications are a plus
• Basic infrastructure knowledge: servers routers switches firewalls
• Experience in a dynamic corporate environment with strong customer service skills
• Familiarity with AI tools (e.g. Microsoft Copilot) or a strong willingness to learn. 

Additional Information :

Our commitment to you and the environment

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment.  

There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5800 employees - from 94 nationalities across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

Were committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success leads to our sustainability and success. Were emotionally invested in our clients right from the beginning.  

Remote Work :

No

Employment Type :

Full-time