We have an opportunity to join a talented highly motivated and engaged team as Policy Operations Specialist in Auckland. You will be responsible for providing outstanding customer service to both internal and external customers through timely accurate and efficient processing and delivery of all tasks within the Policy Operations team.

Key Responsibilities

• Providing support and training to meet development needs of the wider Operations team creating a high performing environment.
• Assist team manager with operational related tasks reporting on productivity and results complete these tasks in their absence.
• Provide an escalation point for consultants to support with the resolution of complex tasks/queries providing a solution for our customers both internal and external.
• Actively identify opportunities for business enhancements within operations deliver & promote solution orientated responses.
• Support the completion of allocated tasks and activities within agreed service guarantee time frames meeting targeted efficiency & productivity measures.
• Respond to written emails and telephone communications from internal & external customers intermediaries & other service providers if required.

Skills and Experience

• Product knowledge of Suncorp New Zealand Insurance specifically Commercial Insurance (including Business Property Contract Works and CMV)
• Superior data input capability in both volume and accuracy
• Organisation and time management skills to provide accurate high-volume work output
• Sound database knowledge
• Technical proficiency proven ability to grasp new system and process requirements.
• Proven ability to work as an effective team member within a service centre environment
• Written and verbal communication skills together with numerical skills

If this opportunity sounds like the challenge you have been looking for please apply online today.

Advertised: 16 Apr 2026 New Zealand Standard Time
Applications close: 07 May 2026 New Zealand Standard Time