Director, IT Business Systems

The Director IT Business Systems will lead systems strategy and roadmap for each CXO functional area.  In this role you will also direct the IT Project Management Office (PMO) in a high-growth environment and balance agility with delivery.

This role is responsible for establishing and scaling IT project program and portfolio management standards and delivering successful outcomes across: 

• Enterprise business systems (including Acumatica Internal ERP)  

• IT infrastructure and end user services 

• SaaS operations and platform initiatives  

• Data science and business analytics  

• Cybersecurity initiatives 

Additionally the Director of IT Business Systems will lead a team of Business Analysts responsible for driving clarity of business requirements documenting business processes championing AI/automation and communicating IT development priorities.  

Many systems are owned supported and maintained by independent business units. The Director IT Business Systems will drive a gradual pragmatic shift toward greater central IT strategic leadership consistency support and shared serviceswhile respecting business unit ownership where it delivers value.  

The role also oversees Level 1 and Level 2 enterprise business systems application support with a primary focus on Acumatica Internal ERP. A key mission is to dogfood Acumatica internally ensuring Acumatica Internal ERP is implemented and used as a showcase environment and strong reference for customers demonstrating best practices and proof of value. 

This is a builder/operator role: the leader will design PMO capabilities processes and tools from the ground up while managing a complex portfolio of concurrent IT initiatives that directly support and enable Acumaticas growth.  He/She will maintain the IT roadmap project status reporting for all of IT and adherence to the IT Project Development Lifecycle (PDLC). This role reports to the CIO and were open to hire remotely in the United States.  

Key Responsibilities 

IT PMO Leadership & Strategy 

• Lead the IT PMO including maintaining its charter operating model and services in the absence of an existing corporate PMO.  

• Define a phased roadmap to increase central ITs role in enterprise technology strategy governance and support while collaborating with business units that currently own key systems.  

• Develop and communicate an IT portfolio strategy aligned with Acumaticas business priorities SaaS product roadmap and growth trajectory.  

• Build lead and mentor a high-performing team of IT project/program managers business systems analysts and PMO staff; establish clear roles responsibilities and career paths.  

• Serve as the central coordination point for enterprise IT initiatives and prepare for future alignment with a broader enterprise PMO as the company matures. 

Portfolio & Program Management (IT-Focused) 

• Standardize IT project and program portfolio management spanning enterprise applications infrastructure SaaS operations data/analytics and cybersecurity.  

• Implement portfolio planning and prioritization processes that consider business value customer impact risk capacity and alignment with Acumaticas strategic roadmap.  

• Lead execution of select complex cross-functional IT projects ensuring on-time on-budget delivery and realization of business and customer-facing outcomes.  

• Manage interdependencies across projects (e.g. Acumatica Internal ERP and data integrations infrastructure readiness for product/operations cybersecurity requirements for new systems).  

• Coordinate with business-unit IT/operations leaders for projects that touch systems they own ensuring alignment clear ownership and minimal disruption. 

Governance Standards & Methodology 

• Establish standardized IT project and program management frameworks (waterfall agile hybrid) that support rapid scaling and iterative delivery.  

• Create and oversee governance processes (intake stage gates steering committees change control boards) for major IT initiatives.  

• Develop and enforce standard tools templates and KPIs for managing scope schedule cost risk quality and change.  

• Harmonize practices across central IT and business unitmanaged systems promoting shared standards where appropriate while allowing for necessary local variation. 

Enterprise Business Systems Support (L1 & L2) 

• Provide expert configuration and operations of critical business flows like ticketing GTM quote to cash and HRIS. 

• Own Level 1 and Level 2 support for Acumatica Internal ERP and designated enterprise business systems; coordinate with business units for systems they continue to own.  

• Define ITSM processes SLAs and escalation paths to ensure timely incident resolution service request fulfillment and problem management.  

• Establish strong collaboration with product and engineering teams to ensure internal Acumatica ERP usage reflects product best practices and informs product improvement.  

• Build and maintain a robust knowledge base and training materials to increase first-contact resolution reduce recurring issues and improve user satisfaction.  

• Balance operational support enhancement work and strategic project delivery optimizing resource allocation between run and change activities. 

Internal Dogfooding & Reference Deployment of Acumatica Internal ERP 

• Lead the strategy and roadmap for internal use of Acumatica Internal ERP ensuring it is configured and utilized as a best-in-class implementation.  

• Partner with Sales Marketing Product and Professional Services to ensure the internal Acumatica Internal ERP environment can serve as a reference demo and proof-of-value platform for customers and prospects.  

• Capture and share internal use cases metrics and success stories that demonstrate business impact scalability and configurability of Acumatica Internal ERP.  

• Ensure lessons learned from internal deployment influence product design documentation implementation methodologies and partner enablement. 

Stakeholder & Cross-Functional Leadership 

• Partner closely with leaders across business units to translate business and customer objectives into technology roadmaps and requirements.  

• Facilitate IT and cross-functional steering committees presenting concise data-driven updates on portfolio status risks dependencies and tradeoffs.  

• Serve as a trusted advisor to the CIO and executive leadership on IT investment prioritization sequencing and risk management.  

• Partner with the IT Development team to ensure proposed solutions are aligned with technical standards feasible within existing system architecture and implemented effectively to meet business needs. 

• Promote collaboration between central IT business-unit system owners data science analytics and cybersecurity teams to ensure solutions are integrated secure and scalable. 

Resource Financial & Vendor Management 

• Develop and manage the IT Business Systems budget including staffing tools and services.  

• Lead capacity planning and resource management across IT projects and support activities ensuring realistic commitments in a high-growth environment.  

• Optimize use of external partners integrators and SaaS vendors; ensure contracts and SOWs are aligned with project goals and internal standards.  

• Track and report on IT project financials (budgets forecasts actuals and benefits) and support cost trends for both centrally managed and jointly managed systems. 

Risk Management Cybersecurity & Compliance 

• Identify track and manage risks and dependencies across the IT portfolio including maturity scalability performance and change-related risks.  

• Partner with Cybersecurity and Compliance teams to ensure all projects and systems meet cybersecurity and regulatory requirements (e.g. SOC 2 GDPR and any other relevant standards).  

• Implement consistent risk issue and change control practices across IT initiatives and integrate cybersecurity considerations into project lifecycle and governance. 

Change Management Adoption & Continuous Improvement 

• Partner with HR Communications and business sponsors to plan and execute change management for new systems processes and capabilities.  

• Drive user training communication and adoption plans for Acumatica Internal ERP and other enterprise systems including in business units that maintain local solutions.  

• Implement post-implementation reviews and continuous improvement cycles for both project delivery and support operations.  

• Mature IT PMO capabilities over timefrom foundational project control to strategic enterprise-level portfolio managementaligned with Acumaticas growth. 

Qualifications :

• Bachelors degree in Information Technology Computer Science Business Engineering or related field required.  

• Masters degree (MBA MS Information Systems or related) preferred.  

• Relevant certifications strongly preferred: PMP PgMP SAFe/Agile certifications ITIL and/or equivalent. 

• 8 years of progressive IT leadership experience including: 5 years as a technical architect software developer or senior systems engineer and 1 years leading an IT PMO or major IT program management function.  

• Direct experience in high-growth environments ideally in SaaS or technology companies. 

• Demonstrated success leading cross-functional business systems strategy and implementation.  

• Proven track record managing portfolios that include:  

• Enterprise business systems (ERP/CRM/HRIS/Finance; Acumatica experience strongly preferred).  

• IT infrastructure and cloud environments.  

• SaaS operations and platform projects.  

• Data platforms analytics and BI initiatives.  

• Cybersecurity and compliance programs. 

• Experience overseeing application support/ITSM functions (L1 & L2 support incident/problem/change management).  

• Experience working in environments where business units own key systems with demonstrated ability to influence standardize and centralize selectively over time.  

• Strong executive presence and proven ability to influence VP/C-level stakeholders on prioritization and tradeoffs. 

Skills & Competencies 

• Strong strategic and systems thinking; ability to connect IT and Acumatica Internal ERP deployments to business growth customer value and scalability.  

• Deep knowledge of project and portfolio management practices including agile and hybrid methodologies.  

• Familiarity with ITSM/ITIL best practices and tools  

• Excellent leadership and people management skills; experienced in building teams and capabilities in rapidly evolving environments.  

• Financial acumen: budgeting forecasting and ROI/benefits realization for IT initiatives.  

• Exceptional communication skills; able to translate complex technical topics into clear business narratives and customer-relevant stories.  

• Comfortable operating with ambiguity and building structure where none exists.

Key Performance Indicators (KPIs) 

• Committed to demonstrating results via KPI outcomes. 

• On-time on-budget delivery for IT projects. 

• Achievement of target business and customer-facing outcomes for major initiatives (especially those involving Acumatica Internal ERP).  

• Stability and performance of Acumatica Internal ERP and other supported enterprise systems (uptime incident volumes time to resolution SLA adherence).  

• Quality and credibility of Acumatica Internal ERP as a customer reference and proof-of-value environment.  

• Stakeholder satisfaction with IT project delivery and application support (central IT and business units).  

• Increased alignment and gradual standardization of practices across business-unitmanaged systems.  

• Adoption compliance and maturity of IT processes and governance.  

• Team engagement retention and cross-functional perception of IT as a strategic partner. 

Working Conditions 

• Remote/Hybrid with periodic travel to key offices and partner locations as required.  

• May require extended hours during critical project implementations cutovers and major incidents.

Additional Information :

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes such as following up on an application or technical issues not related to a disability will not receive a response. 

For this role the salary range is $190000-$210000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors including skills qualifications experience and other relevant elements.
At Acumatica certain roles are eligible for additional rewards including annual bonus and stock. These awards are allocated based on individual addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role.

Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you -based employees gain access to healthcare benefits (medical dental and vision insurance for you and your dependents) employer paid Short-Term/Long-Term Disability and Basic life coverage 401(k) plan with company match Flexible time off sick and safe leave among others.

Remote Work :

Yes

Employment Type :

Full-time