Key Responsibilities

Patient Care & Unit Support

• Assist with general nursing activities as delegated
• Interact routinely with patients families nurses physicians and ancillary staff
• Prepare patient care areas for admission and discharge
• Support patient comfort and care while maintaining cost awareness

Instrument & Equipment Responsibilities

• Clean disinfect and prepare reusable equipment instruments and supplies per hospital policy
• Presoak instruments using enzymatic solutions; disassemble components as required
• Assemble label and prepare instruments and supplies for sterilization
• Inspect equipment for damage and coordinate repairs with contracted vendors
• Coordinate distribution transport and handling of clean and soiled items

Environment of Care

• Maintain the cleanliness and organization of:
  • Nurses station NICU support areas and patient rooms
• Restock supplies chart forms and paper products
• Perform daily weekly and monthly cleaning per protocol
• Monitor and complete required quality control checks
• Pick up and deliver supplies and equipment throughout the hospital

Clerical & Administrative Duties

• Act as receptionist for the nursing unit; greet families and visitors professionally
• Answer and triage phone calls promptly
• Admit transfer and discharge patients using hospital computer systems
• Assemble charts admission packets education packets and NICU/NBN materials
• Log and maintain medical records (prenatal records labs consents referrals)
• Run charges and ensure compliance with bar code scanning
• Maintain census records and HUGS system documentation
• Coordinate communication between nursing staff physicians and other departments

Qualifications

Education

• High school diploma or equivalent
• Basic computer skills required

Licensure / Certification

• No licensure required
• Current American Heart Association BLS/Healthcare Provider certification
  • OR the ability to complete certification within the probationary period

Experience

• Previous nurse assistant or patient-contact experience preferred
• Familiarity with medical terminology and documentation processes strongly desired

Skills & Attributes

• Ability to multitask in a fast-paced occasionally high-pressure environment
• Excellent verbal and interpersonal communication skills
• Meticulous attention to detail
• Strong teamwork and collaboration skills
• Dependable attendance and consistent performance
• Willingness to learn new skills and adapt to changing workflows
• Comfortable working with newborns and new parents

Working Conditions

• Must meet unit-specific physical demands
• May be required to work varied days or shifts based on patient care needs
• High-risk exposure to blood and body fluids
• May transport equipment and supplies throughout the hospital

Equipment Used

• Radiant warmers isolettes cribs
• Ventilators oxyhoods pulse oximetry
• Cardio-respiratory monitors IV pumps phototherapy equipment
• Computers and other NICU/NBN-specific equipment