Appointment Scheduler

Union: Non-Union 
Number of Vacancies: 2
New or Replacement Position: Replacement 
Site: Toronto General Hospital & 67 College Street
Department: Medical Imaging
Reports to: Administrative Services Supervisor
Hours: Variable
Salary Range: $23.14 to $28.92 per hour 
Shifts: Variable
Status: Casual
Closing Date: April 23 2026

Position Summary
Join the Joint Department of Medical Imaging (JDMI) at UHN one of the largest academic medical imaging department in Canada! With 750000 exams annually we set the standard for clinical excellence. Our cutting-edge digital technology and dedicated team of 700 staff and 90 specialized radiologists prioritize patient care and exceptional image quality. Be part of our journey to shape the future of medical imaging through innovation ground breaking research education and top-notch service. The JDMI is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education. 

As a valued member of TeamJDMI you will play a key role in supporting JDMI clinical operations as the appointment scheduler plays a pivotal role insupporting scheduling and coordination of appointments across different modalities. The scheduling support model includes reviewing imaging requests placing orders reviewing protocols and following safety guidelines to schedule appointments accurately and safely with patients. 

Duties 

• Complete a series of complex clerical services received from multiple sources including imaging order entry scheduling/rescheduling/cancelling imaging appointments communication of preparation and coordinating appointment resources.
• Process document and support the scheduling of imaging studies and/or procedures electronically/manually; performs data entry responsibilities 
• Provide routine and some complicated imaging examination preparation and imaging appointment information to the patient referring clinic or other health care teams 
• Exercise some judgment or decision-making in the provision of complex clerical services including scheduling of imaging appointments 
• Provide clerical support and cross functional responsibilities to JDMI Leadership and Imaging teams as required 
• Answering phone queue models and provide customer service support to imaging patients and referring programs

Qualifications :

• Completion or Grade 12 or recognized equivalent  
• 1 year experience in a heath care environment 
• 2 years related experience in a customer service environment 
• Experience working with computer/word processing and database software
• Excellent telephone interpersonal and customer service skills including excellent verbal and written skills 
• Ability to work effectively and efficiently under pressure 
• Ability to use good judgement in assessing difficult situations 
• Ability to work in both a team environment and independently 

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive compensation & benefits (medical dental etc.)
• HOOPP defined benefit pension plan
• Wellness services & offerings
• Close access to the TCC and UHN shuttle service
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Part-time