Change & Adoption Manager

The Change & Adoption Manager is a senior role within the Connected Technology Group (CTG) responsible for leading strategic endtoend change management across CTGs transformation agenda. This includes technology uplift security and platform modernisation AI adoption and workflow embedding development of local tools and accelerators and the localisation of global solutions as well as supporting the change and adoption activities required for largescale technologyenabled enterprise transformation programs.

The roles primary focus is ensuring CTG initiatives land effectively across the business by driving organisational readiness adoption behavioural change and stakeholder alignment.

You will join a team of Change & Adoption Managers supporting CTG priorities across key domains and initiatives. These may include (but are not limited to) AI adoption (e.g. AI/DFTE uplift embedding AI into daytoday workflows and ways of working and sustained usage and value realisation) data platform and governance uplift cyber and risk control uplift and core IT and service experience improvements (e.g. workplace technology). Work allocation and focus areas will flex based on demand resourcing and priorities.

Your Opportunity

1. Strategic Change Leadership (EndtoEnd Delivery)

• Lead the design and implementation of change management strategies for CTG programs including AI/DFTE uplift security enhancement initiatives digital tool rollouts and global platform localisation.
• Conduct detailed impact assessments to identify behavioural process and role implications across CTG and the business.
• Develop and manage integrated change plans encompassing communications stakeholder engagement learning and adoption interventions.
• Identify risks issues and resistance; develop mitigation plans and provide clear recommendations to CTG Senior Leadership Team (SLT).
• Ensure alignment of CTG change approaches with KPMGs broader business and transformation priorities.

2. Behaviour Change Adoption & Learning Enablement

• Develop behavioural change plans targeting adoption outcomes new ways of working sustained usage and leadership role-modelling.
• Design learning strategies and user enablement content in collaboration with CTG SMEs.
• Oversee the creation of training materials support assets playbooks and userfacing guides.
• Partner with CTG Strategic Communications to ensure CTG messaging is clear timely and audienceappropriate.

3. Stakeholder Engagement & Readiness

• Build trusted relationships with CTG SLT service line leaders project sponsors and operational teams.
• Lead stakeholder analysis and engagement planning across CTG and impacted business areas.
• Facilitate workshops leadership briefings roadshows and feedback channels.
• Conduct readiness assessments track adoption indicators and provide clear insights on business preparedness.

4.  Governance Reporting & Insights

• Maintain robust change documentation reporting dashboards and leadership updates.
• Provide executiveready summaries of change progress risks outcomes and adoption maturity.
• Contribute to project governance forums ensuring change insights inform decisionmaking.

5.  Continuous Improvement & Capability Building

• Evolve CTGs change management frameworks templates and reusable tools.
• Mentor CTG staff uplift local change capability and support selfservice adoption practices.
• Drive continuous improvement based on lessons learned from CTG and global programs.

How are you Extraordinary

• You are an influential communicator with strong relationshipbuilding skills and the ability to distil complexity into clear actionable insights.
• You are highly organised and governancefocused comfortable managing multiple workstreams stakeholders and time zones.
• You are a proactive problemsolver who thrives in ambiguity and brings a solutionsoriented mindset.

Your Experience

• Significant experience delivering complex technology-enabled change initiatives.
• Proven ability to lead change in matrixed and fast-paced environments.
• Experience working across multi-country or regional programs (preferred).
• Previous experience within a professional services environment is highly valued including an understanding of the Partnership model stakeholder dynamics operating environment business challenges and organisational sensitivities.
• Demonstrated opportunity mindset and experience applying AI and automation to embed improved workflows and realise measurable benefits (highly regarded).

Qualifications :

• Degree in Business Technology Psychology Communications or related field.
• Change Management certification (Prosci/ACMP).

Additional Information :

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges steer change and enable growth. 

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate highly skilled professionals whove got your back. Youll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive equitable culture.

At KPMG youll take control over how you work. Were embracing a new way of working in many ways from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks including retail discounts health and wellbeing initiatives learning and growth opportunities salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey information will be provided about adjustment requests. If you require additional support before submitting your application please contact the Talent Attraction Support Team.

At KPMG every career is different and we look forward to seeing how you grow with us.

KPMG Australia: grow with us!

Remote Work :

No

Employment Type :

Full-time