Director, Global Product Communications

Role Overview 

The Director Global Product Communications will help lead external communications for Visas products platforms and partner ecosystem shaping how Visa tells its consumer and B2B product and innovation story. 

Reporting into the Senior Director of Global Product Communications this role is responsible for translating complex product and technology innovation into clear compelling narratives that resonate with consumer developer business and payments industry audiences.  

The ideal candidate brings deep experience in consumer product B2B and partner communications with knowledge of payments technology and AI strong media instincts a highly collaborative work style and the ability to operate effectively in a global matrixed organization. 

This role requires close daytoday partnership with global and regional communications teams and business partners to ensure consistent storytelling while enabling regional flexibility relevance and executional excellence across markets. 

Key Responsibilities:

• Support global external communications for Visas product platform and technology portfolio in close partnership with Product Technology Strategy and Business teams. 
• Ability to lead global product launches end-to-end. Develop strategic integrated communications plans and manage the socialization execution and measurement. 
• Monitor industry trends competitor activity and media narratives to inform strategy. 
• Identify proactive opportunities to connect product and partner news to broader industry trends like AI and other emerging technologies and Visa wide priorities to drive higher impact storytelling. 
• Build and maintain strong relationships with new and emerging media including top tier business AI technology fintech trade media podcasts and substacks. 
• Support senior-level executive spokespeople with messaging briefing materials and media preparation. 
• Work cross functionally with Global Communications Marketing Legal and Business partners to deliver aligned high impact communications. 
• Manage agency partners including performance measurement and reporting. 
• Ensure all communications meet brand legal and reputational standards. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications:

• 10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
• 812 years of experience in communications public relations or journalism with a strong focus on Consumer B2B product technology or partner communications. 
• Proven experience working with business technology and fintech media. 
• Strong understanding of both earned media and social media as complementary storytelling channels. 
• Practical experience using AI powered tools to increase efficiency and effectiveness in day-to-day communications work. 
• Experience operating in a global matrixed organization. 
• Excellent written and verbal communication skills strong editorial judgment. 
• Ability to manage multiple priorities and stakeholders in a fastpaced environment. 
• Agency and inhouse experience preferred.  

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 153600 to 273200 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time