Account Services Representative

We are seeking an entrylevel Account Services Representative to handle inbound and outbound customer calls while supporting the collection and resolution of pastdue accounts. This role focuses on delivering professional respectful customer service while working toward onecall resolutions whenever possible.

What Youll Do

• Contact customers by phone regarding pastdue balances for maintenance fees mortgages and other past due account related charges.
• Provide accurate account information and payment solutions in a professional and courteous manner.
• Use company tools such as predictive dialers reports and approved skiptracing resources.
• Research accounts document activity and follow all federal state and company compliance guidelines.
• Ask effective questions negotiate payment arrangements and overcome objections to resolve accounts.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Were Looking For

• High school diploma or GED required.
• Entrylevel candidates welcome; customer service or call center experience is a plus.
• Strong phone communication skills and professional demeanor.
• Comfortable multitasking in a fastpaced callcenter environment.
• Basic computer and Microsoft Office skills (Teams experience a plus).
• Detailoriented selfmotivated and able to work independently.
• Bilingual skills are a plus.

Schedule & Work Environment

• Flexible scheduling required including possible evenings and weekends.
• Shift differential offered for evening and weekend hours.
• Incentive opportunities for top performers.
• Hybrid work environment based on business needs.

If you enjoy helping customers problemsolving and building strong communication skills we encourage you to apply!

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time