Customer Service Agent

This is a full-time position that offers an onsite work environment (in the San Antonio TX office)great work-life balance & competitive hourly working hours/shift for this position are Monday-Friday through 7:00 AM 5:30 PM CST based on availability.

The start date for this role is on May 4th 2026.

This role focuses on customer service while interacting with location management to respond to high volume customer calls. This individual is expected to have the ability to self-pace prioritize and troubleshoot while performing specific functions according to standardized procedures. The Customer Service Agent should create a positive experience for each caller and is meticulous perceptive organized adaptable and detailed oriented. They will listen to customers to understand the reason for their call address all questions or concerns and provide an accurate and efficient resolution.

The right candidate will be meticulous friendly empathetic detail-oriented well organized and able to adapt easily within a dynamic and demanding environment.

• Manage incoming customer calls

• Research account details

• Open track and resolve requests using internal systems

• Handle telephone inquiries

• Listen to customers address issues and respond appropriately

• Communicate with Sales and Service representatives in the field

• Build relationships with customers - both internal and external

Benefits & Perks:

• 401K with Company Match Profit Sharing Health Insurance Employee Assistance Program Life Insurance Paid Time Off Tuition Reimbursement 30% Employee Discount Employee Referral Bonuses.

• UniFirst is an international leader in garment & Uniform services industry. We currently employ over 16000 team partners who serve 300000 business customer locations throughout the U.S. Canada and Europe.

• We were included in the top 10 of Selling Power magazines Best Companies to Sell For list and recognized on Forbes magazines Platinum 400 Best Big Companies list. As an 80-year old company focused on annual growth theres never been a better time to join our team.

• High School Diploma or GED equivalent
• Fluent in English (written spoken and listening comprehension required)
• Minimum 2 years experience in a demanding Office / Customer Service Environment with all applicable skills in place.
• Minimum Keyboard speed of 45 WPM
• Mastery of Multi-Line Phones & all types of Office Equipment
• Solid working knowledge of MS Outlook / Word / Excel
• Familiarity with Parcel & Freight protocols and documentation
• Ethical Perceptive Confident Affable Teachable Meticulous

About Us

At UniFirst were a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships every uniform product and service we offer comes with integrity commitment and hard work. Come join a team that always delivers!