Guest Service Agent
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
WHAT YOU WILL BE DOING:
- Provide personalised service and a memorable experience for our guests every guest every interaction every day.
- Be an advocate of ALL: Accors loyalty program to non members
- Checking guests in and out Maintaining accurate guest accounts
- Taking bookings providing helpful information & entering reservations
- Answering guests queries in a timely and efficient manner.
- Addressing guest requests and handling guest complaints in a positive manner.
- Liaise with inter departments to assist guest and advise of room moves
Qualifications :
- Exceptional customer service skills with excellent communication and interpersonal abilities
- Fluency in English; additional language skills are advantageous
- Proficiency in Microsoft Office suite and ability to quickly learn new software systems (Opera experience desirable)
- Strong problem-solving skills and ability to remain calm under pressure
- Flexibility to work various shifts including evenings weekends and holidays
- Previous hotel front office reception experience is beneficial but not essential
- A friendly and positive can-do attitude with strong teamwork skills
Additional Information :
Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
