Solution Account Manager
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to build and deliver outstanding digital experiences.Werepassionate about empowering people to develop and transform how companies engage with their customers across every touchpoint.
The Challenge
Within the Digital Experience organization you will be a Solution Account Manager (SAM) responsible for managing a portfolio of existing customers. You will act as the primary contact across all stages of the customer lifecycle including onboarding adoption value realization renewal and growth.
You willoperatein close alignment with Account Executives Renewal Sales Specialists Product Specialists and Customer Success teams to ensure customers realize continuous value from Adobe solutions.
WhatYoullDo
Account & Customer Lifecycle Management
Own the customer journey from onboarding and implementation to value realization and renewal serving as the main point of contact for any critical issues in your accounts.
Maintain a deep understanding of customer health usage and outcomes proactivelyidentifyingrisks and opportunities.
Lead Quarterly Business Reviews (QBRs) and strategic customer conversations passionate about value adoption and roadmap alignment.
Relationship Management
Build strong multithreaded relationships across customer organizations encouraging longterm positive relationships.
Act as a consistent and credible advisor balancing customer advocacy with commercial responsibility.
Solution Expertise
Develop anddemonstratestrongsolutionand productexpertisealigned to customer needs.
Partner with internal specialists to deliver impactful presentations and solution discussions.
Renewal Retention & Expansion
Identifyand drive expansion opportunities based on product usage customer maturity andadditionaluse cases (upsell and crosssell)
Maintain along termview of attrition risk.
Sales Process & Collaboration
Operate in tight alignment with Account Executives Renewal Sales Specialist and Product Sales Specialists ensuring clear ownership collaboration and execution across the field ecosystem.
Share customer insights and feedback to continuously improve Adobes gotomarket and customer experience.
What You Need to Succeed
Proven experience in B2B sales account management or retentionfocused roles ideally in enterprise or SaaS environments.
Strong understanding of endtoend sales and renewal cycles.
Ability to engage confidently with senior collaborators and decision-makers.
A consultative approach with strong business insight and customer empathy.
Highly organized proactive and comfortable operating with high ownership and accountability.
Experience working crossfunctionally in a matrixed sales organization.
Excellent communication and presentation skills.
Professionalproficiencyin English (additionallanguages are a plus).
High ethical standards integrity anda strong teamfirst attitude.
Why Adobe
At Adobeyoullwork in a globally recognized environment that values growthwell being learning attitude trust and impact. Through our outstanding CheckIn approachyoullreceive ongoing feedback and development while working with worldclass customers and innovative technology.
Ifyourelooking to make a real impacton customers on the business and on your own careerAdobe is the place for you!
About Adobe
Adobe empowers everyone tocreate throughinnovative platforms and tools that unleash creativityproductivityand personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager andGenStudioenable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.
Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth.Wereon a mission to hire thevery bestand believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
LetsAdobe together
At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users.If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 1 .
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is notpermittedunless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.
Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Lets Adobe together
At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 1 .
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.
At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.
Required Experience:
Manager
