Contact Centre Team Manager

Some careers shine brighter than others.

If youre looking for a career that will help you stand out join HSBC and fulfil your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Contact Centre Team Manager

In this role you will:

• Good prioritizing planning and organizing skills.
• Experience in coaching and developing individuals to improve on performance and helping them in their career growth
• Understanding of Operational Risk Compliance norms and Audit requirements from a Contact Centre perspective
• Adaptable and flexible to change.
• Domain Knowledge required.
• Contact Centre experience would be Essential and knowledge of Indian Market processes would be desirable.

To be successful you will:

• Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
• Excellent leadership qualities including ability to drive and motivate the team to deliver under pressure
• Excellent written and verbal communication skills.
• Operational site support resourcing administration diary management handling of confidential information IT Helpdesk.
• Advanced Excel & Visual Basics knowledge in word processing spreadsheets and MS Office applications
• Applicant will be working all 5 days a week from office till the tenure completes 6 months in the role.

Youll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***