ASPIRE GSC – ServiceNow ITOM Architect

Role Summary

We are seeking an experienced ServiceNow ITOM Architect to lead the endtoend architecture implementation and optimisation of ServiceNow platforms with a primary focus on ITOM.

Key Responsibilities:

The architect will be responsible for ServiceNow architectural design ensuring platform scalability security performance and alignment with best practices while delivering ITOM capabilities across internal ServiceNow implementations and multiple customer ServiceNow instances.

They will act as a technical authority across the ServiceNow platform combining deep ITOM expertise with strong crossmodule architectural knowledge governance and stakeholder leadership.

ServiceNow Platform Architecture

• Own and define the ServiceNow platform architecture ensuring alignment with best practices and long-term roadmaps.
• Provide architectural leadership across core ServiceNow modules including:

o ITSM / CSM

o ITOM

o Integrations

• Define and enforce platform governance best practices and design standards across internal and customer instances.
• Ensure platform scalability performance security and upgrade readiness.

ITOM Architecture & Delivery

• Lead the design and implementation of ServiceNow ITOM including:

o Discovery (on prem cloud hybrid)

o Service Mapping

o Event Management

• Define ITOM reference architectures patterns and operating models.
• Design resilient and scalable MID Server architectures including security and performance.

Discovery CMDB & CSDM

• Architect and optimise Discovery and data ingestion strategies including integrations with:

o Microsoft Intune

o SCCM

o Other enterprise data sources

• Ensure CMDB design and population align with CSDM best practices and support service visibility impact analysis and automation.
• Support CMDB governance data quality improvement and remediation initiatives.

Event Management & Integrations

• Design and implement ServiceNow Event Management solutions for internal and customer environments.
• Integrate ServiceNow with enterprise monitoring and event sources (e.g. Azure Monitor CloudCheckr OpsView).
• Define event rules alert correlations health models and noise reduction strategies.
• Ensure event data supports proactive operations and effective incident response.

Collaboration & Leadership

• Provide technical leadership and mentoring to ServiceNow developers ITOM engineers and architects.
• Collaborate with infrastructure security and service management teams to deliver endtoend solutions.
• Contribute to architectural roadmaps continuous improvement initiatives and platform health activities.

Qualifications :

Skills Education & Qualifications:

• 5-6 Years Strong hands-on experience as a ServiceNow ITOM Architect or Senior ITOM Consultant.
• Proven delivery experience across ServiceNow Discovery Service Mapping and Event Management
• Experience integrating ServiceNow ITOM with:

o Microsoft Intune

o SCCM

o Enterprise monitoring / event management tools

• Solid understanding of CMDB design and governance CSDM ITIL and service operations
• Experience designing and managing MID Server architectures.
• Ability to work across multiple ServiceNow instances.
• Strong stakeholder engagement and communication skills.
• Must have the following certifications:

o Certified System Administrator

o Certified Application Developer

• At least 1 of the following certifications:

o Implementation Specialist (Discovery)

o Implementation Specialist (Service Mapping)

o Implementation Specialist (Event Management)

Additional Information :

 Why Version 1

 At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme where employees collectively benefit from a share of our companys profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Pension Private Healthcare Cover Life Assurance Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts Bike to Work Fitness classes Mindfulness Workshops Employee Assistance Programme and much more. Generous holiday allowance enhanced maternity/paternity leave marriage/civil partnership leave and special leave policies
• Educational assistance incentivised certifications and accreditations including AWS Microsoft Oracle and Red Hat
• Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform.
• Environment Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity inclusion and belonging schemes.

And many more exciting benefits drop us a note to find out more.

Version 1 is an equal opportunities employer.
 
We are committed to building a diverse inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds identities and lived experiences and we value the different perspectives people bring.
 
We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process please contact recruiter email addressEM1  at Version 1. We will consider all requests carefully respectfully and links:

add the email address for the lead recruiter

Remote Work :

No

Employment Type :

Full-time