Senior Manager, Frontline Platform Process Transformation

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

Reporting to the Director Frontline Platform Process Transformation the Senior Manager Frontline Platform Process Transformation is accountable for shaping and driving endtoend transformation of frontline platform processes that materially impact employee experiences. The Senior Manager will lead strategic process transformation initiatives moving beyond optimization to redesign how platforms and channels operate delivering scalable futureready solutions across Personal and Business Banking. You will apply bestinclass Process Improvement Project Management and Change Management practices to modernize operating models strengthen decisionmaking and unlock measurable improvements in customer experience productivity and operational efficiency. Partner with leaders and teams across the enterprise to influence strategy align priorities and cocreate innovative solutions that advance the banks transformation agenda and build the Bank of the Future.

At CIBC we enable the work environment most optimal for you to thrive in your role youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

How youll succeed

• Process & transformation leadership - You will act as the endtoend process owner for frontline platforms shaping how change is assessed prioritized and delivered across channels and products. You will lead strategic process transformation - identifying systemic gaps reimagining futurestate capabilities and driving crossfunctional execution to deliver scalable improvements that enhance employee experience and support organizational growth.

• Business architecture - Ensure seamless integration of the organizations technology systems architecture and business processes to support both day-to-day operations and long-term strategic priorities. Align technology initiatives with infrastructure requirements while developing strategies and solutions that prioritize employee experience making work easier and more effective for staff and ensuring employees benefit from these improvements.

• Stakeholder management - Build and maintain strong trustbased relationships across lines of business with the ability to influence negotiate and align diverse stakeholders around shared transformation outcomes. Communicate with clarity and purpose tailoring messages for all levels of the organization to ensure alignment across interconnected process platform and client experience initiatives.

• Insightdriven problem solving - Transform complex challenges into actionable value-driven outcomes by adopting a strategic forward-thinking approach. Analyze information thoroughly to uncover root causes and identify opportunities for improvement or growth beyond surface-level issues. Make evidence-based decisions using data analysis market trends and direct client or user feedback. Continuously challenge existing methods and processes to drive improvements and demonstrate creativity by developing innovative solutions that deliver positive results.

Who you are

• A transformationminded practitioner with 5 to 7 years of work experience applying project management and process improvement methodologies to drive meaningful scalable change. Its an asset if you have a Lean Six Sigma and/or Change Management certification.

• You can demonstrate 5 to 7 years of work experience and proven track record in developing and implementing multi-year strategic plans and driving complex business initiatives ideally within financial services or a related industry. Its an asset if you have AI tech or automation experiences and comfortable leveraging AI to optimize processes.

• You can demonstrate 5 to 7 years of work experience building consensus and influencing at the executive level leading cross-functional teams and managing senior stakeholder relationships to achieve strategic objectives.

• Outcomedriven and impactfocused. You are motivated by delivering results that matter. Measuring success not just by completion but by the value created for clients teams and the business.

• Youre an influential connector. You understand that transformation happens through relationships. You build strong networks influence without authority and inspire alignment and action across diverse stakeholder groups.

• Youre a forwardlooking strategic thinker. You look beyond immediate needs to shape sustainable futureready solutions. You proactively identify opportunities challenge the status quo and help define whats possible for today and tomorrow.

• You act like an owner. You thrive when youre empowered to take initiative go above and beyond and deliver results.

• Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Employment Type

Weekly Hours

Skills