Community Outreach Coordinator

Title: Community Outreach Coordinator

Department: Marketing and Community Outreach

Reports to: Assistant Agency Director

The Community Outreach Coordinator is responsible for the implementation of business development opportunities with prospective referral source accounts and outreach efforts within the community at large. This position makes daily decisions that include communication with potential clients territory management and administration and handling customer service-related issues. This position reports directly to the Assistant Agency Director.

Essential Duties and Responsibilities

• Complete Start of Care (SOC) documentation in clients residences.
• Coordinate new client intakes in close collaboration with customer service to ensure the timely initiation of care.
• Represent ABC Team Greene at monthly and weekly networking meetings community and marketing events and in-service training sessions.
• Develop and sustain relationships with discharge planners case managers social workers physicians and other healthcare professionals by conducting regular visits to these referral sources and assisting them in identifying suitable clients for services.
• Conduct routine visits to established referral accounts and make cold calls to potential clients (a current referral list will be provided to the selected candidate).
• Provide detailed information and education to healthcare professionals facilities organizations and consumers regarding the services offered by the company.
• Maintain a comprehensive understanding of the community healthcare facilities and relevant referral sources connected to Home Care Services.
• Participate in budgetary discussions regarding community outreach and marketing including expenditures advertising and new initiatives.
• Engage in various marketing logistics such as event planning resource table scheduling collateral coordination and communicating any order needs to the executive assistant.
• Monitor key performance indicators (projected versus actual) using company metrics and ad hoc reports.
• Collaborate with team members and management to formulate effective outreach strategies.
• Mentor and train new Community Outreach staff members.
• Other duties as assigned

Work Environment:

• This position operates within a professional office environment and routinely involves the use of standard office equipment including computers telephones photocopiers filing cabinets and facsimile machines.

Position Type and Expected Hours of Work:

This is a full-time position with expected working hours from Monday through Friday. The role may necessitate work during evenings weekends and/or holidays for events and mixers.

Travel Requirements:

This position requires up to 75% travel and necessitates possession of a valid drivers license reliable transportation and insurance coverage that meets state regulations.

Required Education and Experience

- A Bachelors degree in Business Communications Healthcare Administration or Social Services is preferred; alternatively a minimum of 1 to 5 years of experience in a B2B or healthcare environment; or a minimum of 1 to 5 years of healthcare experience in a marketing or outreach role within home health hospice or a related industry is acceptable.

- Bilingual capabilities are considered a plus.

Essential Qualifications

• The ability to recognize and respond to customer needs effectively.
• Skill in meeting the expectations and requirements of customers and/or referral sources in a timely manner.
• Capacity to work independently and manage time effectively without close supervision.
• Ability to interface effectively and collaborate with individuals at all organizational levels along with demonstrated oral and written communication skills.
• Aptitude for thinking critically and adapting swiftly to respond to inquiries and various situations from key referral sources.
• Physical capability to occasionally lift 30-40 pounds ascend stairs compile various types of medical information operate an automobile safely and travel independently.
• Proficiency in using email internet applications Microsoft Word Excel and PowerPoint.
• Strong attention to detail a commitment to high-quality work and the ability to leverage personal strengths while compensating for areas of weakness.
• A demonstrated ability to meet and exceed departmental goals and objectives including the capacity to formulate and successfully implement business plans sales plans and outreach strategies.
• Proficiency in delivering effective and persuasive presentations on complex topics to key audiences (e.g. social workers discharge planners and senior living communities).

We offer a competitive benefits package which includes medical dental vision life insurance paid time off (PTO) 401(k) plan position-related education expenses program client referral program and more

Always Best Care Senior Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age race creed color natural origin qualified disability or veteran status ancestry marital status sexual orientation sex or any other legally protected category.