GDS Tax ACR Senior EG RTR 1

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Job title Senior
Reports to Manager

Job purpose
This role supports the end-to-end Order to Cash (O2C) cycle leading process delivery control assurance and digital enablement across Customer Master Data Billing & Invoicing Collections and Cash Application. The position emphasizes process governance automation readiness and analytical enablement to achieve high operational accuracy SLA compliance and client value realization.
The Senior acts as a process anchor ensuring timely delivery quality adherence and mentoring of staff-level teams while driving continuous improvement and digital adoption initiatives within the O2C function.

Key Responsibilities
Process Delivery & Governance
Oversee day-to-day delivery of O2C activities including:
o Customer Master Data Management
o Sales Order Entry & Fulfilment
o Billing & Invoicing
o AR Collections & Dispute Resolution
o Cash Application and Reconciliations
o AR Month-end & Reporting
Validate completeness and accuracy of remittances receipts adjustments and allocations across ERP systems (e.g. SAP Business Central D365).
Monitor SLA adherence control compliance and ensure client satisfaction through initiative-taking communication and issue resolution.
Prepare dashboards variance reports and KPI summaries for leadership review and client reporting.
Lead month-end close activities related to AR subledger and bank reconciliations.
Ensure documentation and SOPs are current standardized and align with transition and quality assurance frameworks.

Digital & Analytical Enablement
Drive adoption of AI-assisted automation tools RPA workflows and Power BI analytics for reporting and reconciliation.
Perform complex data analysis to identify root causes for exceptions recommend automation use cases and enhance process efficiency.
Partner with transformation and GPO teams to support touchless O2C initiatives including OCR remittance automated matching and exception prediction.
Validate automation performance metrics and contribute to AI Agent testing and hyper care post-deployment.
Leverage Power Platform (Power BI Power Automate) for developing and maintaining operational dashboards and reports.
Champion of data-driven culture mentoring staff on analytical tools and process optimization.

Collaboration & Governance
Consult with client finance operations and business teams for escalations process clarifications and performance discussions.
Support transition and process harmonization across geographies and ERP platforms ensuring alignment with standardized templates and governance models.
Guide and mentor staff-level associates monitor their progress and provide feedback for skill development and performance improvement.
Collaborate with automation COE and transformation teams to align O2C process priorities with digital strategy.

Functional & Technical Skills
Strong end-to-end understanding of the Order to Cash lifecycle with firsthand experience in at least two areas:
o Customer Master Data Management
o Sales Order Entry & Fulfilment
o Billing & Invoicing
o AR Collections & Dispute Resolution
o Cash Application and Reconciliations
o AR Month-end & Reporting
Proficient in ERP systems such as Business Central SAP D365 or Ariba.
Advanced Excel and analytics proficiency (pivot tables lookups macros formula automation).
Working knowledge of automation tools (Power Automate UiPath) and BI tools (Power BI Tableau).
Sound understanding of SOX controls revenue recognition reconciliations and audit compliance frameworks.
Ability to document process flows exceptions and SOP updates effectively.
Awareness of automation and AI tools (e.g. Power Automate Power BI Ai Agents UiPath) preferred.

Future-Ready & Behavioural Competencies
Digital Fluency: Operates confidently in technology-enabled environments with automation visualization and AI tools.
Analytical Mindset: Uses data-driven insights for exception analysis trend identification and decision support.
Agility: Adapts quickly to process technology and client requirements; supports transition and transformation projects.
Leadership & Collaboration: Demonstrates team leadership conflict management and effective stakeholder communication.
Continuous Improvement: Proactively identifies improvement areas and contributes to process innovation automation and standardization.

Performance Metrics / KPIs
SLA adherence and quality compliance across O2C processes.
Reduction in manual intervention and exception rate.
Process accuracy turnaround time and client satisfaction.
Automation and digital adoption KPIs (bot utilization dashboard usage).
Contribution to transition transformation and process improvement initiatives.
Staff mentoring and knowledge-sharing effectiveness.

Qualifications & Experience
Education: Bachelor of Science in Accountancy/Management Accounting (preferred) or related field
Experience: 510 years of experience in O2C or Accounts Receivable process delivery and governance.
Firsthand exposure to ERP platforms such as SAP D365 or Business Central.
Experience with digital transformation RPA implementation or process automation is highly desirable.
Prior involvement in multi-country delivery or transition/migration projects is an advantage.

Approved by:

Date approved:
Reviewed:

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