Resident Liaison Officer

We are working closely alongside a Local Authority in East Suffolk to assist with the appointment of a Resident Liaison Officer on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 14.32 - 19.40 per hour

Summary:

We are seeking a proactive and highly communicative Resident Liaison Officer to support the delivery of the Warm Homes Wave 3 (WH:W3) programme. This initiative aims to improve energy efficiency tackle fuel poverty and enhance the quality of housing for residents.

Responsibilities

• Act as the first point of contact for tenants regarding the Warm Homes Wave 3 programme
• Engage with residents through various communication methods to arrange access for surveys and improvement works
• Clearly explain the aims benefits and processes of the programme to tenants
• Build strong relationships with residents contractors and stakeholders
• Identify and resolve barriers preventing access to properties
• Accompany retrofit assessors during property visits where required

Qualification:

• Minimum GCSE English and Maths grade C or above.

Essentials:

• Excellent communication skills with the ability to engage a wide range of residents
• Experience dealing with the public including in challenging situations
• Strong organisational skills and ability to work independently
• Good problem-solving and analytical abilities
• Ability to manage workload without close supervision

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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