CS HealthHuman Service Case Manager I
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Job Summary
Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being fostering self-sufficiency and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information please visit today!
Summary Statement
Essential Functions
- Interviews clients family members and others to determine eligibility and connect clients with health and human services.
- Develops a service plan to aid and assist a client in receiving care and assistance needed in collaboration with hospitals clinics agencies and other appropriate resources (Service plans may include job training and employability housing general public assistance in-home services and supports or home-delivered meals de-escalation techniques peer services or skill development).
- Evaluates information derived from client interviews case history and other pertinent sources and refers to proper channels for review.
- Provides guidance and relevant information to clients and families prior to receiving requested service and assistance.
- Coordinates with other agencies hospitals clinics and resources to expedite the process on behalf of the client.
- Prepares case histories and reports and maintains records and chronological logs of case activities.
- Uses automated information systems and computer software to research review evaluate and report on health/human service data.
- Communicates and interacts effectively with people across cultures ranges of ability genders ethnicities ages and races.
- Performs other related duties as required.
Job Requirements
JOB REQUIREMENTS forHealth/Human Service Case Manager I
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
1. Possession of an Associates degree or higher in Behavioral or Social Science or related field.
OR
- Three years experience in health or human services supportsuch asinterviewing clients and assessing personal health social or financial needs in accordance with program requirementsor coordinating with community resources to obtain client services.
- Six months experience in making recommendations as part of a clients service plan such as clinical treatment counseling or determining eligibility for health or human services/benefits.
- Six months experience in using an automated information system to enter update modify delete retrieve/inquire and report on data.
- Six months experience in narrative report writing.
Additional Posting Information
This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to ourJob Seeker Resources.
DHSS does not provide employment-based sponsorship.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicableterms and conditions of employment in accordance with Title 29 Chapter 59 and Title 19 Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process.
Individuals who use TDD may request auxiliary aid or service by calling or by visiting.
If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support you may call or email .
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
Manager
About Company
The official website of the State of Delaware. Find information about state government, programs, and services. The First State is located in the Northeast U.S.
