Customer Success Manager DACH

Build with us

Since 2004 weve had one clear goal: to make payments and money management effortless for every business in Europe.

Today more than 300000 companies use Mollie to get paid manage money and grow with products designed to be simple scalable and dependable.

With 950 Mollies across 14 locations we care deeply about autonomy and craft. So we work in small teams with real ownership and we trust you to make the right decisions.

Were building for the long term so we provide the tools you need processes you can rely on and a balanced work environment to help you do work youre proud of.

Sound like your kind of place Lets build together.

Your impact

Customer success in the DACH region isnt just about keeping accounts happy its about helping businesses grow. As a Customer Success Manager youll own a portfolio of mid-market and enterprise customers acting as their trusted payments advisor and the person who helps them get the most out of Mollie. Youll be the bridge between what our customers need and what we build bringing their voice back into the business so we keep improving.

This is a role where commercial instinct meets genuine care. Youll manage account health drive retention and spot opportunities to grow revenue all while building relationships that make customers stay expand and advocate for Mollie. Youll work closely with Sales Product Support and Marketing reporting to the Customer Success Lead for DACH with a direct impact on customer satisfaction and Mollies commercial success in the region.

What youll ship

• A healthy growing book of business managing 80100 accounts with strong retention rates and consistently met upsell targets

• Trusted relationships at C-level becoming the go-to payments advisor for key decision makers and ensuring customers are getting real value from Mollies platform

• Customer Success Account Plans that actually land developing and executing tailored plans that align customer goals with Mollies solutions and drive measurable ROI

• Strategic business reviews that move the needle running regular sessions with stakeholders to share insights surface growth opportunities and keep priorities aligned

• Smooth renewals and contract outcomes supporting negotiations and renewal strategies that work for both the customer and Mollie

• A stronger CS organisation actively contributing to initiatives and special projects that push the team forward and leading by example when it comes to coaching and sharing knowledge

• Expect to spend around 15% of your time on the road visiting customers and building those face-to-face relationships that really stick or meeting the team regularly all together in one of our offices.

What youll bring

• 3 years in a client-facing role managing enterprise or complex accounts ideally in SaaS or payments

• A proven track record of building strong customer relationships that drive retention and revenue growth you know how to turn a good account into a great one

• A commercial mindset backed by data you use customer insights and analytics to solve problems identify opportunities and make smart decisions

• Confidence leading technical conversations and influencing stakeholders on product value including at C-level

• Strong organisational skills to manage multiple high-priority accounts competing deadlines and complex stakeholder landscapes without dropping the ball

• Fluent in German essential for building deep trusted relationships in the DACH market

Grow your way

At Mollie growth is personal. We believe everyone should have the chance to develop their skills explore new challenges and shape their career on their own terms.

Youll get regular feedback and performance reviews to support your development with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves and we actively hire from within to help you take the next step.

No matter if youre aiming for promotion exploring a different career path or building new skills youll be supported with the tools trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy.

If youre excited by the idea of building whats next for yourself and for thousands of businesses across Europe wed love to hear from you. Apply with your CV (in English) using the form below.

Want a peek behind the scenes Check out what life at Mollie is really like.

AI at Mollie

We believe in Always Be Shipping and AI brings that philosophy to life across every team every role every day.

AI is core to how we build. It helps us move faster simplify work and make smarter decisions creating real impact for the businesses we serve. Were looking for people who are excited to use AI to shape the future of finance with us.

Required Experience:

Manager