Singapore Sub-regional Lead

SingaporeSub-regionalLead

Work Dynamics Singapore

Role Overview

TheSingapore Sub-regionalLeadis responsible fortheendtoendmanagement of facilities and property services across amultisiteclient portfolio in Singapore. This senior leadership role ensures consistent service delivery strong stakeholder relationships and operational excellence across all aspects of facilities management.

Acting as the primaryonsitelead the role provides clear direction to the account team and serves as the key interface with client stakeholders ensuring services are delivered in line with agreed contractual frameworks governance standards and quality expectations. The role ensures strongdaytodayperformance oversight supporting consistent achievement of agreed service outcomes and performance measures.

The position also supportsdatadrivendecisionmakingthrough strong operational discipline ensuring information isaccurate consistent and fit for insight generation.

Key Responsibilities

Leadership & Team Management

• Lead coach and develop ahighperformingaccount team through regular performance discussions and development planning.

• Identifycapability and training needs to support continuous improvement and service excellence.

• Recruitretain and engage talent in line withorganisationalvalues and service requirements.

• Provide clear direction and oversight to ensure responsibilities priorities and ways of working are consistently understood and applied.

• Foster a positive inclusive and professional team culture.

• Embeda strong performancemindset within the team ensuring ownership accountability andtimelyescalation of service issues.

• Embed disciplined use of standard workflows systems and reporting processes to support consistenthighqualityoperational data.

Client & Stakeholder Management

• Serve as the primary point of contact for facilities management and engineering operations.

• Build strong trusted relationships with client stakeholders and internal partners.

• Ensure management reports and operational data areaccuratetimely and appropriately reviewed.

• Oversee delivery against contractual obligations SLAs and KPIs driving continuous improvement and service consistency.

• Maintain regular performance reviews with client stakeholders proactivelyidentifyingtrends andimprovementopportunities.

• Establish effective engagement rhythms and operating protocols that support efficient collaboration anddecisionmaking.

• Promote consistent use of agreed tools workflows and reporting standards to ensure transparency and meaningful insights for stakeholders.

Financial Management

• Collaborate with the client to develop and manage property and operational budgets.

• Monitor expenditure forecasts and financial performance against agreed targets.

• Support transparent financial reporting and cost control activities.

• Support financial outcomes by ensuring operational performance aligns with agreed service levels and performance frameworks.

Contract & Vendor Management

• Ensure adherence to contract terms scope of services and performance requirements.

• Manage vendor performance procurement activities and contract documentation.

• Oversee achievement of service levels and continuous performance improvement.

• Activelymonitorvendor and internal team performance against contracted KPIs and service standards.

• Implementtimelycorrective actions where performance variances arise in partnership with client and internal stakeholders.

• Maintainaccurateanduptodatecontract records and documentation.

• Ensure servicedelivery modelsremainaligned with contractual intent and governance expectations.

• Ensure vendors and internal teams adhere to defined processes data standards and reporting requirements to support reliable performance tracking.

Facilities & Workplace Management

• Partner with the client to support strategic planning and service deliveryoptimisation.

• MaintainuptodateStandard Operating Procedures Emergency Procedures and inventory records.

• Ensure delivery ofhighqualityworkplace and hospitality services including reception catering and events.

• Oversee helpdesk operations and execution of repair and maintenance works.

• Maintain accuracy and completeness of operational data asset records and service requests to support effective planning analysis and continuous improvement.

Critical Environment Management

• Ensure operational readiness of critical environments through effective procedures asset management and change management.

• Manage escalations andafterhoursrequirements as needed to support business continuity.

People & Information Governance

• Apply consistent professionalpeoplemanagementpractices aligned withorganisationalpolicies and local guidelines.

• Partner with internal teams to ensurepeopleprocesses remain well structured current and effective.

• Handle employee and vendorpersonnelinformation with discretion and professionalism in line with data protection and confidentiality requirements.

Data & Insights Enablement

• Champion data accuracy completeness and timeliness across operational and reporting activities.

• Ensure consistent adherence to agreed workflows and systems to enable reliable analysis reporting and insight generation.

• Support the evolution ofinsightledservice delivery through strong foundational data and process practices.

Candidate Profile

Experience

• Minimum 10 years experience in Corporate Real Estate Facilities Management or Property Management.

• Strong leadership andpeoplemanagementexperience within complex client environments preferably within financial services or similarly structured industries.

• Proven experience managing P&L responsibility.

• Demonstrated success in managing senior client relationships andmultivendorenvironments.

Core Competencies

• Strong operational and technical competence across facilities and workplace services.

• Excellent stakeholder management and communication skills.

• Sound commercial and financial acumen.

• Strongorganisational project management andprioritisationcapabilities.

• Strong focus on performance management service assurance and continuous improvement within contractual frameworks.

• Strong appreciation for data quality process discipline and their role in enabling actionable insights and informed decisions.

• Confidentdecisionmakerwith strong professional judgement.

Personal Attributes

• Clientfocused collaborative andsolutionsoriented.

• Professional resilient and adaptable.

• High integrity with a commitment to service excellence.

• Comfortableprovidingclear guidance and setting expectations in a constructive respectful manner.

• Selfdrivenleader with the ability to inspire and align teams around shared goals.

Why Join Us

This role offers the opportunity to lead ahighprofileclient portfolio in a dynamic and professional environment with real scope to shape service delivery strengthen partnerships and drivelongtermvalue.

The successful candidate willdemonstratestrong leadership presence sound judgement and a clear commitment to operational service and performance excellence.