Billing Operations Analyst

Job Title: Billing Operations Analyst

Job Summary:

We are seeking a Billing Operations Analyst to join our Finance & Accounting team and play a key role in supporting our endtoend billing operations. This role is responsible for accurate invoicing renewal support order processing and maintaining highquality financial and customer addition to daily transactional activities the Billing Operations Analyst will serve as a point of contact for customer inquiries and billing disputes working crossfunctionally with teams such as Sales Operations Revenue Collections and Customer Success to research issues resolve discrepancies and improve processes across the OrdertoCash cycle. This position offers an excellent opportunity for someone who enjoys detailoriented work proactive problem solving and collaboration and who is eager to contribute to scalable wellcontrolled financial operations.

Key Responsibilities:

Billing Operations

• Generate and send accurate invoices daily based on contractual terms; invoices include the following components: SaaS subscriptions and bundles professional services on-premise software annual maintenance and 3^rd party items.
• Partner with Sales Legal Finance and other cross-functional groups to solve problems address inquiries and provide data to assist in decision making.
• Maintain billing records and customer information in financial systems (e.g. NetSuite Salesforce).
• Provide coverage for adjacent OrdertoCash functions as needed to ensure continuity of operations.
• Process returns and credit memos as needed.
• Assist in other projects such as internal and external audits testing and maintaining internal SOX controls billing and revenue reporting and more.
• Develop and maintain dashboards (Excel/Power BI) that provide visibility into Order-to-Cash health backlog and exception queues.
• Support month-end close activities related to billing/AR operations (cutoff support billing and order completeness checks variance explanations).

Renewals Management

• Proactively manage contract renewals ensuring timely andaccurate delivery of customer annual renewal quotes and invoices.
• Analyze the renewal pipeline and key performance metrics (e.g. renewal rate churn uplift on-time execution) by reconciling renewals data; share trends variances and at-risk renewals with clear actionable insights.

Process Improvement

• Identify and implement process improvements and automation enhancements in quote-to-cash function to drive efficiencies and minimize errors.
• Perform root-cause analysis on billing errors renewal misses disputed invoices and revenue leakage; document findings and drive corrective actions with cross-functional partners.
• Demonstrate a commitment to learning continuous improvement and driving operational excellence
• Maintain workflow process documentation and standard work.

Customer Communication & Dispute Resolution

• Serve as a primary point of contact for billing operations questions.
• Monitor and promptly resolve incoming customer inquiries (cases in Salesforce)
• Communicate with customers in a clear concise and professional manner.
• Partner cross-functionally to resolve customer disputes and escalations in a proactive and professional manner.

Required Qualifications:

Education & Experience

• Bachelors degree in Business Accounting Finance or related field.
• 2 years of experience in billing and customer operations in a SaaS environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and experience with high transaction volume.

Other Preferred Knowledge Skills Abilities or Certifications:

• Prior experience in a high-growth SaaS company.
• Proficient in NetSuite. Salesforce experience a plus
• Strong critical thinking and problem-solving skills
• Strong organizational and time management skills; ability to prioritize and manage a changing workload.
• Adaptable; ability to quickly learn new systems and processes and stay flexible and open to change.
• Proficiency with Excel Power BI or similar tools.