Manager- Invoice to cash

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Manager Contract Compliance Management
In this role Manager will be responsible for Pricing operations/ Research and Rebates related queries and issues resolution. Timely and accurate processing of new contracts modifications and renewals expertise in document scrutiny approvals customer creation generating reports for compliance monitoring and supporting process improvement initiatives. The role requires compliance with applicable policies guidelines and regulations creation of SOPs and process flows and support for the trade and sales team in contract- Experience in managing stakeholders expertise in MS Excel and knowledge of Workday is preferred.
Ensure all SLAs/KPI are met with accuracy Internal & external stakeholder & escalation management Governance on operational metrics are followed and reported. Develop system and departmental subject matter expertise. Use critical thinking data analysis business & financial acumen to provide exceptional customer service and operational excellence.
Responsibilities
Supervise and lead a team of contract professionals providing guidance coaching and training.
Customer Service Ensure a high level of customer satisfaction by addressing inquiries resolving issues and meeting service-level agreements
Implement processes to handle customer complaints and feedback effectively.
Ensure that service level expectations are met or exceeded.
Risk Management Identify and mitigate potential risks.
Contract Lifecycle Management utilize contract management software and tools to streamline processes and improve efficiency.
Training and Development Keep the team informed about new products processes or system changes.
Performance Monitoring Monitor and assess the performance against agreed-upon key performance indicators (SLAs/KPIs)
Continuous Improvement Identify opportunities for process improvement within the contract management function.
Implement best practices to enhance efficiency reduce costs and improve overall contract management capabilities.
Communication and Stakeholder Management effectively communicate with internal and external stakeholders

Qualifications we seek in you!
Minimum Qualifications
A bachelors degree in accounting Business or Finance
Ability to work on multiple ERP (preferred Workday) and workflow solutions
Strong English language skills (verbal and written)

Preferred Qualifications/ Skills
Relevant years related business experience in Financial Services OTC Accounting Financial or Wholesale Drug industry.
Uses critical thinking data analysis research and contract compliance knowledge to provide exceptional customer service and operational excellence.
Knowledge of Workday and advanced excel would be an added advantage.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.