Danish Customer Support Barcelona with Relocation Package

DUTIES AND RESPONSIBILITIES:

• Manage customer interactions through various communication channels (phone email chat or CRM systems) ensuring timely and accurate responses.

• Process customer orders quotations and inquiries accurately using designated company systems (e.g. ERP or CRM tools).

• Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs.

• Track and communicate order status including delivery schedules updates and any delays to maintain transparency and trust with customers.

• Collaborate with internal departments such as logistics sales and technical support to resolve customer issues efficiently.

• Maintain up-to-date and accurate records of all customer interactions transactions and service requests.

• Follow established service standards procedures and escalation protocols to ensure quality and consistency.

• Identify opportunities to improve customer satisfaction operational processes and overall service delivery.

REQUIREMENTS:

• Native / fluent in Danish both verbal and written. Proficiency in English (minimum B2 level).

• High school diploma or equivalent; higher education or vocational training in business communication or a related field is an advantage.

• Proven experience in customer service order management or a similar client-facing role.

• Proficiency in customer management systems (e.g. CRM platforms) and familiarity with enterprise software (such as SAP or similar systems).

• Strong communication and interpersonal skills with a customer-focused and solution-oriented approach.

• Ability to multitask manage priorities and maintain accuracy under pressure.

• Basic technical understanding or interest in products/services relevant to the companys field.

• Commitment to continuous learning adaptability and collaboration in a fast-paced environment.

OFFER:

• Excellent remuneration package based on experience skills and performance

• Working schedule: Monday to Friday 09:00 AM - 18:00 PM

• Be part of a dynamic and creative team with positive and friendly atmosphere

• 23 working days of paid annual leave

• Guidance and tools to reach career potential.