Workplace Experience Coordinator

Workplace Experience Coordinator
(Front Desk / Hospitality / Daily Experience)
Department:Operations
Reports To:Office Operations & Events Manager
Location:On-Site OneRailHeadquarters Orlando FL (32819)
FLSA Status:Non-Exempt (Hourly)

Overview
The Workplace Experience Coordinator owns the day-to-day office experience atOneRail. This roleis responsible forensuring every employee visitor and guest walks into a space that is welcoming organized and fully operational.
This individual serves as the front-facing presence of the officesetting the tone each day through hospitality attention to detail and consistency. From managing the front desk tomaintaininga fully stocked kitchen and clean shared spaces this role ensures the office runs smoothly at a high standard every single day.

Responsibilities
Front Desk & Guest Experience

• Serve as the primary front desk presence during business hours.

• Greet and manage all visitors candidates and external partners with a professional high-energy approach.

• Coordinate guest check-in access and internal communication for a seamless experience.

• Maintain a clean organized and polished reception area at all times.

Kitchen & Pantry Execution

• Maintaina fully stocked kitchenincludingsnacks beverages coffee and supplies.

• Prepare and manage daily coffeeservice ensuring availability throughout the day.

• Execute weekly snack setups with consistency and attention to presentation.

• Monitor inventory levelsand proactivelyrestock to avoid gaps.

Office Presentation & Environment

• Ensure all common areas conference rooms and shared spaces are clean organized and ready for use at all times.

• Perform routine resets throughout the day tomaintaina high standard of presentation including but not limited to collecting emptycoffee anddrinking glasses fromcommon areasand executive offices

• Support seasonal décor and in-office experience enhancements.

Daily Operations Support

• Receive and manage incoming deliveries and packages.

• Provide light administrative and coordination support to the Office Operations & Events Manager as needed.

Qualifications

• 13 years of experience in hospitality office support or a customer-facing role

• Strong interpersonal and communication skills

• High attention to detail and pride inmaintainingorganized environments

• Ability to stay proactive and productive in a fast-paced in-office setting

What Good Looks Like

• The office is consistently clean stocked and guest-ready

• Visitors have a seamless high-quality experience every time

• Employees never have to think about kitchen coffee or shared space readiness

About OneRail

OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes reducing costs and improving order accuracy with store-shelf-to-doorstep visibility OneRail is committed to empowering clients and improving the customer experience.

OneRail was named to the Deloitte Technology Fast 500 two years in a row was ranked 19th in the 2025 FreightTech 25 named for the fifth year in a row to the FreightTech 100 was honored as one of Inc. magazines Best Workplaces 2023 was listed on Forbes lists of Americas Best Startup Employers for the last three years was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail visit .