ServiceNow ITOM Architect

Job Title: ServiceNow ITOM Architect
Job Location: Orlando FL (Remote)
Job Type: Contract

Job Description:

• Lead the design and architecture of ServiceNow ITOMServiceMapping solutions within enterprise environments
• Develop and implement strategies for ServiceNow ITOM modules including Service Mapping Discovery CMDB Connected Operations Cloud Observability Governance and Cloud Insights
• Collaborate with crossfunctional teams to ensure integration and alignment of ITOM solutions with business objectives
• Drive continuous improvement of ServiceNow ITOM processes and frameworks to optimize operational efficiency
• Provide technical leadership and guidance on best practices for ServiceNow ITOM architecture and deployment
• Analyze complex IT infrastructure and service dependencies to enhance service visibility and management
• Ensure compliance with industry standards and organizational policies in ITOM implementations
• Mentor and support junior team members in ServiceNow ITOM technologies and architecture principles

Roles and Responsibilities

• Own the endtoend architecture and implementation of ServiceNow ITOMServiceMapping projects
• Collaborate with stakeholders to capture and translate business requirements into technical solutions
• Oversee configuration customization and integration of ServiceNow ITOM modules to meet client needs Lead troubleshooting and resolution of technical issues related to Service Mapping and associated ITOM components
• Work closely with architects and platform teams to ensure scalable and maintainable solutions
• Develop and review technical documentation including architecture diagrams process workflows and implementation guides
• Conduct knowledge transfer sessions and training for internal teams and clients
• Stay updated with the latest ServiceNow ITOM features and industry trends to recommend improvements
• Manage relationships with clients and stakeholders to ensure project alignment and satisfaction

Skills

• Mandatory Skills : ServiceNow ITOM
  Good to Have Skills : Service Mapping Event Management CMDB CSDM Discovery