Applications Programmer – Salesforce Marketing Cloud (Hybrid)

Job Title: Applications Programmer (Hybrid)
Duration: 3 Years
Location: Baltimore MD

Job Description:

The Client seeks Applications Programmers (Salesforce Marketing Cloud) to provide technical services in developing customizing configuring and supporting Salesforce Marketing Cloud.

Duties / Responsibilities:

• Configure and support Salesforce Marketing Cloud including Email Studio Journey
• Builder Automation Studio Content Builder and Mobile Connect (SMS)
• Assist with SMS enablement including short code acquisition support keyword configuration opt-in/opt-out management and compliance alignment
• Develop automated journeys triggered sends and scheduled communications across email and SMS
• Build and maintain data extensions SQL queries and audience segmentation
• Implement dynamic and personalized content using AMP script
• Support integrations between Marketing Cloud and State of Maryland systems
• Troubleshoot campaign SMS data and automation issues
• Follow State of Maryland governance security privacy and approval processes
• Produce basic technical documentation and support knowledge transfer
• Adhere to all security change control and Project Management Office (PMO) policies processes and methodologies.

Minimum Qualifications:

• Bachelors degree from an accredited college or university in Engineering Computer Science Information Systems Business or other related disciplines.
• A minimum of three (3) years of experience in Salesforce Marketing Cloud development.
• Hands-on experience with AMP script and SQL in Marketing Cloud.
• Experience implementing or supporting SMS messaging including consent management.
• Familiarity with regulated or public-sector environments (PIl compliance security).
• Ability to work effectively in a staff augmentation role under state direction.
• Experience with Mobile Connect SMS compliance and short code provisioning processes.
• Experience supporting government agencies or health organizations.
• Knowledge of accessibility standards (C.G. WAG / Section 50g).
• Experience integrating Marketing Cloud with Salesforce.

Preferred Qualifications:

• A minimum of five (5) years of Salesforce experience in Marketing Cloud development.
• Salesforce Marketing Cloud Developer or Consultant certification.
• Experience with MobileConnect SMS compliance and short code provisioning processes.
• Experience supporting government agencies or health organizations.
• Knowledge of accessibility standards e.g. WCAG / Section 508.
• Experience in integrating Marketing Cloud with Salesforce CRM.
• Salesforce Marketing Cloud Developer or Consultant certification.