Operations Clerk II

Professional Job Description
Job Title: Operations Clerk II
Work Address: Troy MI 48083
Duration: 12 Months
Schedule: Monday Friday 8:00 AM 5:00 PM
Hours: 40 hours/week
Travel Requirement: Up to 5%
Pay Range: $22.00 - $25.00 Per hr. on w2.

Position Summary

The Operations Clerk II plays a critical role in supporting branch operations through data analysis data cleansing and accounts receivable support. This role involves handling both routine and non-routine operational processes ensuring billing accuracy resolving discrepancies and maintaining high-quality data integrity.

The ideal candidate is analytical detail-oriented and self-directed with the ability to work independently navigate multiple systems and resolve issues efficiently while maintaining a strong focus on customer satisfaction.

Key Responsibilities

Operations & Data Management

• Perform data analysis validation and cleansing to ensure accuracy and consistency
• Investigate discrepancies and identify root causes to improve data quality
• Execute standard and non-routine operational processes efficiently
• Maintain proper documentation and ensure compliance with internal procedures

Accounts Receivable & Billing Support

• Research and resolve accounts receivable issues and customer inquiries
• Ensure billing accuracy invoicing and timely payment processing
• Support resolution of discrepancies related to invoices and payments
• Collaborate with teams to improve collections and financial accuracy

Order Processing & SAP

• Create and process orders in SAP for quoted jobs and installations
• Handle purchase order issues including non-compliance flags
• Manage transactions with unique job requirements and varying complexity
• Resolve issues related to third-party order processing systems

Customer & Stakeholder Support

• Collaborate with internal and external customers to meet expectations
• Provide timely resolution to customer issues with a focus on satisfaction
• Communicate effectively across departments for alignment and issue resolution

Problem Solving & Continuous Improvement

• Independently research and resolve operational and customer issues
• Identify process improvement opportunities and recommend solutions
• Support multiple business units simultaneously
• Maintain a proactive and solution-oriented approach

High Impact Behaviors

• Deliver results by effectively utilizing available resources
• Demonstrate continuous learning and professional development
• Collaborate effectively with cross-functional teams
• Maintain high performance standards and accountability

Required Qualifications

Education:

• High School Diploma or equivalent with 3 years of relevant experience OR
• Bachelor s degree with demonstrated capability in similar roles

Experience & Skills:

• Strong analytical and problem-solving skills
• Experience with accounts receivable billing or operations support
• Ability to work independently with minimal supervision
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills

Technical Skills

• Proficiency in Microsoft Office Suite (Excel Outlook Word Teams PowerPoint)
• Experience with ERP systems (SAP preferred)
• Familiarity with CRM or Field Service tools (MS CRM / MS Field Service)
• Ability to quickly learn and adapt to new systems and tools

Additional Competencies

• Strong multitasking and prioritization skills
• Ability to manage deadlines in a fast-paced environment
• Collaborative mindset with cross-functional teams
• Understanding of general business and operational concepts

Work Environment

• Onsite role in Troy MI
• Office-based setting with standard business hours
• Minimal travel (up to 5%)